Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (67 biz days late)
Active: 69 biz days
Paused: 108 biz days
🕐 Clock stopped: Tech Off Site (Sep 12, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 4, 2025
108 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 12, 2025
6 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Dec 30, 2024Tech Off Site: Sep 12, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 4
Ready for Release
⏸ Paused
108
—
Sep 4 → Sep 4
Assigned
▶ Running
0
63
Sep 4 → Sep 12
Scheduled
▶ Running
6
69
Sep 12 → Sep 12
Tech On Site
▶ Running
0
69
Holding172.2d (excluded)
Coordinators6.8d
Field Work0.2d
Billing0.4d
✗ SLA Missed
Holding(excluded from total)
172.2 days
Coordinators
6.8 days
Over SLA
Field Work
0.2 days
Billing
0.4 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 12, 2025 (110 days early)
📅
177.3 daysTotal Age
⏱️
109.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
5.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay109.0 days stuck in "Ready for Release"
⏱️
Total Delay5.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
109.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Reinstalled the “BP Test” file and completed Higi PM.
🔍Technician Findings
Kiosk was functioning normally but the “BP Test” file was missing from the tools folder.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf