Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228029 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1210 — 865 Hibernia Road, Flemming Island FL, 32043

Dec 30, 2024 → Sep 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (64 biz days late)
Active: 66 biz days
Paused: 108 biz days
🕐 Clock stopped: Tech Off Site (Sep 9, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 4, 2025
108 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 9, 2025
3 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 66 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Sep 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 4 Ready for Release ⏸ Paused 108 —
Sep 4 → Sep 4 Assigned ▶ Running 0 63
Sep 4 → Sep 9 Scheduled ▶ Running 3 66
Sep 9 → Sep 9 Tech On Site ▶ Running 0 66
Holding 172.2d (excluded)
Coordinators 3.8d
Field Work 0.2d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
172.2 days
Coordinators
3.8 days
Over SLA
Field Work
0.2 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
174.3 days Total Age
⏱️
109.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 109.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
109.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01228029
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 109.0 business days
👷
▶
2 Technician Assigned Sep 4, 1:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 156d 1h
🗓️
▶
2 Status: Scheduled Sep 4, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-09T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Lewis Sep 9, 1:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
🚗
3x Travel Added Sep 9, 1:44 PM
Type: Travel, Labor
Status: Open
Qty: 126, 2.41667
🚗
Status: Tech Off Site by Robert Lewis Sep 9, 2:03 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 3m
✔️
▶
2 Status: Completed Sep 9, 2:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Sep 10, 9:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 52m
📨
Status: Invoice Pending by Timothy Amburgey Sep 10, 12:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 47m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 12, 2:04 PM
Invoice Number: SM-240497

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Sep 9, 10:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-240497

Work Details (3)

Name Type Status Qty Amount Date
WL-02929750 Travel Open 126 $0.00 Sep 9, 1:44 PM
WL-02929751 Labor Open 2.41667 $0.00 Sep 9, 1:44 PM
WL-02929752 Labor Open 1 $0.00 Sep 9, 1:44 PM

Details