Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228052 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1406 — 463855 State Road 200, Yulee FL, 32097

Dec 30, 2024 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (67 biz days late)
Active: 69 biz days
Paused: 127 biz days
🕐 Clock stopped: Tech Off Site (Oct 9, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 1, 2025
127 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 9, 2025
6 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Oct 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Oct 1 Ready for Release ⏸ Paused 127 —
Oct 1 → Oct 1 Assigned ▶ Running 0 63
Oct 1 → Oct 9 Scheduled ▶ Running 6 69
Oct 9 → Oct 9 Tech On Site ▶ Running 0 69
Holding 191.2d (excluded)
Coordinators 6.6d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
191.2 days
Coordinators
6.6 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 9, 2025 (83 days early)
📅
196.3 days Total Age
⏱️
128.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 128.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
128.0d
Assigned
0.3d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM. Audio kit needed to address the no sound issue.
🔍 Technician Findings
Kiosk was functional but there was no audio.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01228052
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 128.0 business days
👷
▶
2 Technician Assigned Oct 1, 2:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 183d 2h
🗓️
▶
2 Status: Scheduled Oct 1, 5:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-08T13:00:00.000+0000
⏳ 4.8 business days
📅
Dispatch Scheduled by Rhea Berry Oct 7, 4:27 PM
Scheduled For: 2025-10-09T13:00:00.000+0000
💵
2x Expenses Added Oct 7, 5:41 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.8 business days
🔧
Status: Tech On Site by Robert Lewis Oct 9, 8:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 14h
🚗
3x Travel Added Oct 9, 8:28 AM
Type: Travel, Labor
Status: Open
Qty: 6, 0.33333, 1
🚗
Status: Tech Off Site by Robert Lewis Oct 9, 9:15 AM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 59m, 0m
🏁
Status: Closed by Robert Lewis Oct 9, 9:21 AM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Oct 9, 1:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 52m
📨
Status: Invoice Pending by Hannah Shaw Oct 9, 1:59 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 45m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 10, 3:14 PM
Invoice Number: SM-243265

Bottlenecks

Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Oct 9, 9:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-243265

Work Details (5)

Name Type Status Qty Amount Date
WL-02962490 Expenses Open 1 $0.00 Oct 7, 5:41 PM
WL-02962491 Expenses Open 1 $0.00 Oct 7, 5:41 PM
WL-02964636 Travel Open 6 $0.00 Oct 9, 8:28 AM
WL-02964637 Labor Open 0.33333 $0.00 Oct 9, 8:28 AM
WL-02964638 Labor Open 1 $0.00 Oct 9, 8:28 AM

Details