Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228056 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1437 — 220 Front Street, Ponte Vedra Beach FL, 32082

Dec 30, 2024 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (64 biz days late)
Active: 66 biz days
Paused: 120 biz days
🕐 Clock stopped: Tech Off Site (Sep 25, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 22, 2025
120 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 25, 2025
3 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 66 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Sep 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 22 Ready for Release ⏸ Paused 120 —
Sep 22 → Sep 25 Scheduled ▶ Running 3 66
Sep 25 → Sep 25 Tech On Site ▶ Running 0 66
Holding 184.2d (excluded)
Coordinators 3.7d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
184.2 days
Coordinators
3.7 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 25, 2025 (97 days early)
📅
186.3 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
121.0d
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the cuff and completed Higi PM.
🔍 Technician Findings
Kiosk was functioning with an air leak in the cuff.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01228056
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 121.0 business days
👷
▶
3 Technician Assigned Sep 22, 2:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-25T17:45:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 174d 2h
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Sep 25, 2:45 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.16666666666667, 4, 137, 2.25
🔩
Parts Added Sep 25, 3:25 PM
Type: Parts
Status: Open
Qty: 1
🚗
▶
3 Status: Tech Off Site Sep 25, 3:47 PM
Status: Tech Off Site → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Robert Lewis
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 10:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 41m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 11:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 33m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242219

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Sep 25, 1:45 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-242219

Work Details (7)

Name Type Status Qty Amount Date
WL-02949300 Labor Open 1 $0.00 Sep 25, 2:49 PM
WL-02949301 Labor Open 0.16666666666667 $0.00 Sep 25, 2:49 PM
WL-02949302 Travel Open 4 $0.00 Sep 25, 2:49 PM
WL-02949303 Travel Open 137 $0.00 Sep 25, 2:49 PM
WL-02949304 Labor Open 2.25 $0.00 Sep 25, 2:49 PM
WL-02949368 Parts Open 1 $0.00 Sep 25, 3:25 PM
WL-02949400 Expenses Open 1 $0.00 Sep 25, 3:48 PM

Details