Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228219 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 BayCare - The Mission of Winter Haven Day Center — 180 E. Central Avenue, Winter Haven FL, 33880

Dec 30, 2024 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (162 biz days late)
Active: 164 biz days
Paused: 64 biz days
🕐 Clock stopped: Tech Off Site (Nov 26, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jul 2, 2025
64 business days (not counted)
77d
▶ Clock Running
Status: Assigned
Jul 2 → Oct 22, 2025
77 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: Entered
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 140 of ? biz days used
21d
▶ Clock Running
Status: On Hold
Oct 22 → Nov 21, 2025
21 business days (counted)
Running total: 161 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 161 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 26, 2025
2 business days (counted)
Running total: 164 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 164 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Nov 26, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Jul 2 Ready for Release ⏸ Paused 64 —
Jul 2 → Oct 22 Assigned ▶ Running 77 140
Oct 22 → Oct 22 Entered ▶ Running 0 140
Oct 22 → Nov 21 On Hold ▶ Running 21 161
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 161
Nov 21 → Nov 24 Assigned ▶ Running 1 162
Nov 24 → Nov 26 Scheduled ▶ Running 2 164
Nov 26 → Nov 26 Tech On Site ▶ Running 0 164
Holding 149.9d (excluded)
Coordinators 82.2d
Field Work 0.3d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
149.9 days
Coordinators
82.2 days
Over SLA
Field Work
0.3 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
228.3 days Total Age
⏱️
77.9d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
79.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 77.9 days stuck in "Assigned"
⏱️
Total Delay 79.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
85.0d
Ready for Release
65.0d
Assigned
79.7d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/25 AJinerson - Received email back from David Berry confirming tech visit for Weds. 11/26.

Sent email back confirming 11/26 with eta between 1pm-3pm.

Asking who onsite POC will be along with any arrival instructions we will need to provide our tech with.


11/24/25 AJinerson - Sent follow up email to POC David Berry offering tech visit on Weds. 11/26. Awaiting email back/confirmation.


11/21/25 AJinerson - Sent email to David Berry offering tech visit week of M-F 12/1-12/5. Asking what days/times works best to schedule for this location.


11/21/25 AJinerson - Received email back from Jason Barnett stating:

David Berry is the Executive Director for this site. We will have to contact him to schedule service.

David Berry

david@themissionwh.com


11/21/25 AJinerson - WO released back into RFS 11/21 now with an email address updated. Sent email to POC Jason at jason.barnett@baycare.org to schedule tech visit, offering M-F first week of Dec. 12/1-12/5.


10/22/25 AJinerson - Escalating to ASM due to contact unavailable.


10/17/25 AJinerson - Called 863-287-6628 third time to follow up and schedule tech visit. No answer, left VM. 


10/3/25 RCook- Called 863-287-6628 to schedule. No answer. Could not leave message. 


7/2/25 AJinerson - Called POC David and left VM regarding scheduling. 

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01228219
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 65.0 business days
👷
▶
2 Technician Assigned Jul 2, 12:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 92d 0h
🚨 78.0 business days
🆕
Status: Entered by Abby Jinerson Oct 22, 2:26 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 112d 1h, 0m
🚨 22.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Nov 21, 10:56 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 29d 21h
👷
▶
2 Technician Assigned Nov 21, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 29m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 24, 4:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-11-26T18:30:00.000+0000, 2025-11-26T16:30:00.000+0000, 2025-11-26T19:30:00.000+0000
⏳ 2.9 business days
🚗
Travel Added Nov 26, 10:46 AM
Type: Travel
Status: Open
Qty: 97
🔧
Status: Tech On Site by Robert Lewis Nov 26, 1:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 21h
🚗
Status: Tech Off Site by Robert Lewis Nov 26, 3:27 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 37m
💵
▶
2 2x Expenses Added Nov 26, 3:56 PM
2x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.66667
⏱️
▶
2 Labor Added Nov 26, 4:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech Off Site
To: Completed
Duration in Previous: 41m
🏁
Status: Closed by Robert Lewis Nov 26, 4:16 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 10:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 10:36 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 34m
💰
▶
2 Status: Invoiced Dec 1, 10:43 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247843

Bottlenecks

Assigned
Duration: 77.9 business days (threshold: 4.0 business hours)
Exceeded by 77.4 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.2 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Nov 26, 1:30 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-247843

Work Details (6)

Name Type Status Qty Amount Date
WL-03020717 Travel Open 97 $0.00 Nov 26, 10:46 AM
WL-03021127 Expenses Open 1 $0.00 Nov 26, 3:56 PM
WL-03021128 Travel Open 49 $0.00 Nov 26, 3:56 PM
WL-03021146 Labor Open 1 $0.00 Nov 26, 4:00 PM
WL-03021147 Labor Open 1.66667 $0.00 Nov 26, 4:00 PM
WL-03021164 Labor Open 1.75 $0.00 Nov 26, 4:08 PM

Details