Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228239 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Feeding Tampa Bay (warehouse) — 3624 Causeway Blvd, Tampa FL, 33619

Dec 30, 2024 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (87 biz days late)
Active: 89 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 22, 2025
120 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 13, 2025
14 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 13 → Oct 23, 2025
8 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 29, 2025
4 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 89 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 29, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 22 Ready for Release ⏸ Paused 120 —
Sep 22 → Sep 22 Assigned ▶ Running 0 63
Sep 22 → Oct 13 Scheduled ▶ Running 14 77
Oct 13 → Oct 23 Reschedule ▶ Running 8 85
Oct 23 → Oct 23 Entered ▶ Running 0 85
Oct 23 → Oct 23 Ready for Scheduling ▶ Running 0 85
Oct 23 → Oct 29 Scheduled ▶ Running 4 89
Oct 29 → Oct 29 Tech On Site ▶ Running 0 89
Holding 184.2d (excluded)
Coordinators 27.1d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
184.2 days
Coordinators
27.1 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 30, 2025 (62 days early)
📅
209.8 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
21.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
121.0d
Assigned
0.0d / 0.5d SLA
Scheduled
19.1d / 2.0d SLA
Reschedule
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


10/23/25 AJinerson - reassigning tech to tech covering PMs in this area.


10/13/25 RCook- Placing WO in reschedule status due to repairs.


08/15/2025 LHill spoke Jim Carpenter at (813) 596-5941 to confirm equipment & contact.  

Unit is onsite: yes 


Scheduling ahead needed: No 

Certain day or time: anytime M-F 8 am – 5 pm 


Confirmed contact information is correct: yes 


Unit is in a public area.  

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01228239
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 121.0 business days
👷
▶
4 Technician Assigned Sep 22, 1:56 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 174d 1h
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-07T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Sep 29, 2:02 PM
Scheduled For: 2025-10-14T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhea Berry Oct 9, 2:51 PM
Scheduled For: 2025-10-18T13:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Rhea Berry Oct 13, 9:53 AM
From: Scheduled
To: Reschedule
Duration in Previous: 20d 19h
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Oct 23, 5:12 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-29T19:00:00.000+0000
⏳ 4.8 business days
📅
Dispatch Scheduled by Rob Rivera Oct 29, 9:07 AM
Scheduled For: 2025-10-29T22:00:00.000+0000
📅
Dispatch Scheduled by Rob Rivera Oct 29, 12:57 PM
Scheduled For: 2025-10-29T21:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Oct 29, 6:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
✔️
Status: Completed by Rob Rivera Oct 29, 6:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 40m
⏱️
▶
2 5x Labor Added Oct 29, 11:58 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 5h 4m
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 34m
📨
▶
2 Status: Invoice Pending Oct 30, 4:17 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 2, 9:09 PM
Invoice Number: SM-245155

Bottlenecks

Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 29, 5:00 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-245155

Work Details (5)

Name Type Status Qty Amount Date
WL-02989374 Labor Open 0.5 $0.00 Oct 29, 11:58 PM
WL-02989375 Travel Open 5 $0.00 Oct 29, 11:58 PM
WL-02989376 Travel Open 25 $0.00 Oct 29, 11:58 PM
WL-02989377 Labor Open 1 $0.00 Oct 29, 11:58 PM
WL-02989378 Labor Open 0.5 $0.00 Oct 29, 11:58 PM

Details