Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228269 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #130 — 1424 West Carmel Drive, Carmel IN, 46032

Dec 30, 2024 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (122 biz days late)
Active: 124 biz days
Paused: 57 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 8, 2025
5 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 10, 2025
2 business days (counted)
Running total: 65 of ? biz days used
48d
▶ Clock Running
Status: Reschedule
Apr 10 → Jun 19, 2025
48 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 113 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 3, 2025
52 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 17, 2025
9 business days (counted)
Running total: 123 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 124 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 18, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 8 Ready for Release ⏸ Paused 5 —
Apr 8 → Apr 8 Assigned ▶ Running 0 63
Apr 8 → Apr 10 Scheduled ▶ Running 2 65
Apr 10 → Jun 19 Reschedule ▶ Running 48 113
Jun 19 → Jun 19 Entered ▶ Running 0 113
Jun 19 → Sep 3 Ready for Release ⏸ Paused 52 —
Sep 3 → Sep 4 Assigned ▶ Running 1 114
Sep 4 → Sep 17 Scheduled ▶ Running 9 123
Sep 17 → Sep 18 Tech On Site ▶ Running 1 124
Holding 121.2d (excluded)
Coordinators 62.8d
Field Work 0.6d
Billing 2.7d
✗ SLA Missed
Holding (excluded from total)
121.2 days
Coordinators
62.8 days
Over SLA
Field Work
0.6 days
Billing
2.7 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 18, 2025 (104 days early)
📅
180.7 days Total Age
⏱️
63.3d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
56.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 63.3 days stuck in "On Hold"
⏱️
Total Delay 56.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
58.0d
Assigned
1.3d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Reschedule
49.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.1d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/9/2025 - VNyathi - Was not able to make it to site due to WO-01261972 taking longer than expected.

🔧 Work Performed
PM
🔍 Technician Findings
System online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01228269
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
⚠️ 6.0 business days
👷
▶
4 Status: Assigned Apr 8, 4:24 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Vincent Nyathi
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-04-09T14:00:00.000+0000
⏳ 2.9 business days
🔄
Status: Reschedule by Lawrence Yoder Apr 10, 8:43 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 16h
🚨 49.0 business days
🆕
Status: Entered by Stephanie Ramen Jun 19, 5:45 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 70d 9h, 0m
🚨 52.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 75d 23h
📅
▶
2 Dispatch Scheduled Sep 4, 11:14 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 17h 44m
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Sep 11, 5:15 PM
Scheduled For: 2025-09-17T13:00:00.000+0000
⏳ 4.8 business days
🔧
Status: Tech On Site by Vincent Nyathi Sep 17, 6:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 7h
⏱️
3x Labor Added Sep 17, 11:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 0.5, 11
✔️
Status: Completed by Vincent Nyathi Sep 17, 11:36 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 7m, 0m
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 18, 9:07 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 9h 30m
🏁
Status: Closed by Vincent Nyathi Sep 19, 8:56 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 49m
📄
Status: Ready to Bill by Timothy Amburgey Sep 19, 10:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 3m
📨
Status: Invoice Pending by Timothy Amburgey Sep 19, 3:18 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5h 17m, 0m
⏳ 1.1 business days
🧾
Invoice Created Sep 22, 12:39 AM
Invoice Number: SM-241634

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours
Reschedule
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Sep 17, 9:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-241634

Work Details (3)

Name Type Status Qty Amount Date
WL-02940022 Labor Open 0.66666666666667 $0.00 Sep 17, 11:30 PM
WL-02940023 Labor Open 0.5 $0.00 Sep 17, 11:30 PM
WL-02940024 Travel Open 11 $0.00 Sep 17, 11:30 PM

Details