📍 Meijer #179 — 620 East Chicago Road, Coldwater MI, 49036
Dec 30, 2024 → Sep 5, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (170 biz days late)
Active: 172 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
62d
▶ Clock Running
Status: Created
Dec 30 → Mar 31, 2025
62 business days (counted)
Running total: 62 of ? biz days used
106d
▶ Clock Running
Status: Assigned
Mar 31 → Aug 29, 2025
106 business days (counted)
Running total: 168 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 5, 2025
4 business days (counted)
Running total: 172 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 172 of ? biz days used
Created: Dec 30, 2024Completed: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Mar 31
Created
▶ Running
62
62
Mar 31 → Aug 29
Assigned
▶ Running
106
168
Aug 29 → Sep 5
Scheduled
▶ Running
4
172
Sep 5 → Sep 5
Tech On Site
▶ Running
0
172
Holding62.3d (excluded)
Coordinators111.1d
Field Work0.4d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
62.3 days
Coordinators
111.1 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 5, 2025 (117 days early)
📅
172.3 daysTotal Age
⏱️
106.5d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
109.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay106.5 days stuck in "Assigned"
⏱️
Total Delay109.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.3d
Assigned
106.5d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/5/2025 M. Huffman. Completed the PM, field service report and obtained signature from Customer.
🔍Technician Findings
Kiosk does not show signs of customer damage.
Kiosk is fully operational. Yes
Was the kiosk unplugged on arrival? No
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01228278
Account: HIGI LLC
Customer Case Number:
Location: Meijer #179
Address: 620 East Chicago Road, Coldwater, MI 49036
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2014103144
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Scheduled Date/Time: 2025-09-0