Detailed work order timeline, KPIs, and analysis
HIGI LLC • Preventive Maintenance • PSM
📍 Publix HV/LV Warehouse — 2600 County Line Rd, Lakeland FL, 33811
Dec 30, 2024 → Dec 22, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 30 → Apr 1 | Created | ▶ Running | 63 | 63 |
| Apr 1 → Jun 3 | Ready for Release | ⏸ Paused | 44 | — |
| Jun 3 → Jun 5 | Scheduled | ▶ Running | 2 | 65 |
| Jun 5 → Jun 5 | Tech On Site | ▶ Running | 0 | 65 |
| Jun 5 → Oct 3 | Reschedule | ▶ Running | 83 | 148 |
| Oct 3 → Oct 22 | Assigned | ▶ Running | 12 | 160 |
| Oct 22 → Oct 22 | Entered | ▶ Running | 0 | 160 |
| Oct 22 → Nov 20 | On Hold | ▶ Running | 20 | 180 |
| Nov 20 → Nov 20 | Ready for Scheduling | ▶ Running | 0 | 180 |
| Nov 20 → Dec 1 | Assigned | ▶ Running | 5 | 185 |
| Dec 1 → Dec 1 | Entered | ▶ Running | 0 | 185 |
| Dec 1 → Dec 8 | On Hold | ▶ Running | 5 | 190 |
| Dec 8 → Dec 9 | Ready for Scheduling | ▶ Running | 1 | 191 |
| Dec 9 → Dec 12 | Assigned | ▶ Running | 3 | 194 |
| Dec 12 → Dec 12 | Entered | ▶ Running | 0 | 194 |
| Dec 12 → Dec 15 | On Hold | ▶ Running | 1 | 195 |
| Dec 15 → Dec 15 | Ready for Scheduling | ▶ Running | 0 | 195 |
| Dec 15 → Dec 16 | Assigned | ▶ Running | 1 | 196 |
| Dec 16 → Dec 22 | Scheduled | ▶ Running | 4 | 200 |
| Dec 22 → Dec 22 | Tech On Site | ▶ Running | 0 | 200 |
12/16/2025 LHill-rec'd call from Yessica Lopez. She confirmed contact & equipment. Confirmed tech visit for 12/22 between 9:30-11:30. Stop at Guard Shack and they will give you the gate code. Then go to front office and ask for Mark Jordan or Marshall Hammer. Yessica will not be working that day.
12/15/25 AJinerson - WO released back to us w/ updated contact info on 12/15. Other ASC has attempted to reach out today for scheduling. Confirmed w/ tech sup that soonest avail. date we have now for this WO would be 12/22 since local EMSAR kiosk tech is on PTO this week and we would miss the 12/17 goal.
12/15/2025 LHill-LM at 863-688-1188 x64712 for Yessica Lopez trying to schedule tech visit.
12/15/2025 Updated contact per Higi. Yessica Lopez. She is back in the office today (12/15/2025). Please schedule
12/12/25 AJinerson - Clearing tech name and escalating back to ASM due to customer non-responsive (per south pod scheduling chat).
12/12/25 AJinerson - Called 863-688-1188 without ext. to see if I could contact someone. Took me to customer care dept. who transferred me to Publix HV/LV Warehouse site in Lakeland, FL. Spoke with Blake in the shipping dept. who said this would have to be scheduled with someone higher up, and then transferred me back to Alex Calamunci's VM.
12/12/25 AJinerson - Called 863-688-1188 ext. 64742 for Alex Calamunci. Left 5th VM regarding scheduling service.
12/09/2025 LHill-LM at 863-688-1188 ext. 64742 for Alex Calamunci to confirm contact & equipment.
12/8/25 AJinerson - WO was released back into RFS on 12/8 with no updated notes and updated contact information. Teams message to SUP SR to see if we continue to attempt making contact with the same contact info we have been using.
12/1/25 AJinerson - Clearing tech name and escalating back to ASM due to no customer contact after multiple attempts/messages left to schedule.
11/26/25 AJinerson - Received call back from Dew Medley ((863) 956-6547). Dew confirmed he is no longer at this location and cannot assist with scheduling. He confirmed that Roy Gilbertson and Roberto Amador are also incorrect contacts for this site.
***Correct contact is:
Alex Calamunci
863-688-1188 ext. 64742
(We have left 3 VMs already for the correct contact, Alex and no responses back).
***INCORRECT Contacts for this site:
11/26/25 AJinerson - Called contact at 863-688-1188 ext. 64742. Left 3rd VM for this number regarding scheduling PM Service. VM was for Alex Calamunci
11/26/25 AJinerson - Called updated contact - Dew Medley at 863-956-6547 and left additional VM regarding scheduling tech visit.
11/24/25 AJinerson - Called third additional contact listed, Roberto Amador at 863-934-2771. Left 2nd VM for this number regarding needing to schedule PM service.
11/24/25 AJinerson - Called secondary contact at 863-688-1188 ext. 64742. Left 2nd VM for this number regarding scheduling PM Service. VM was for Alex Calamunci.
11/24/25 AJinerson - Called updated contact - Dew Medley at 863-956-6547 and left additional VM regarding scheduling tech visit.
11/20/25 AJinerson - Called third updated POC: Roy Gilbertson at 863-559-2557. This number went to Roy Gilbertson with Coldwell Banker. (not related to Publix). Left VM regarding scheduling still to see if able to assist.
11/20/25 AJinerson - Called second updated POC at 863-934-2771 (Roberto Amador). Left additional VM regarding scheduling service visit.
11/20/25 AJinerson - Called 1st updated contact at 863-688-1188 x 64742. Left VM regarding scheduling tech visit. VM was for Alex Calamunci.
11/20/25 AJinerson - WO released back into RFS 11/20 with updated contacts.
11/20/2025 Updated main contact. Provided 3 alternates. Please call to schedule.
Alan Dorman : 863-688-1188 x64742
Roberto Amador: 863-934-2771
Roy Gilbertson: 863-559-2557
10/22/25 AJinerson - Escalating to ASM due to no customer contact.
10/22/25 AJinerson - Called POC Rich Snyder 3rd time and left 3rd VM regarding scheduling tech visit.
10/17/25 AJinerson - Called site to follow up and schedule tech visit w/ ext. for Rich Snyder (64742). No answer, left VM regarding scheduling.
10/3/25 RCook- LM at 863-688-1188 ext 64742 to schedule.
6/5/25 AJinerson - Per FSE this is a non-retail location and we will need to call to schedule.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02819515 | Travel | Open | 74 | $0.00 | Jun 5, 5:13 PM |
| WL-02819516 | Labor | Open | 1.75 | $0.00 | Jun 5, 5:13 PM |
| WL-02819517 | Travel | Open | 3 | $0.00 | Jun 5, 5:13 PM |
| WL-02819518 | Labor | Open | 0.16667 | $0.00 | Jun 5, 5:13 PM |
| WL-03045197 | Travel | Open | 57 | $0.00 | Dec 22, 1:05 PM |
| WL-03045198 | Labor | Open | 1.08333 | $0.00 | Dec 22, 1:05 PM |
| WL-03045199 | Labor | Open | 1.5 | $0.00 | Dec 22, 1:05 PM |