📍 Sam's Club #4771 — 424 George Claus Boulevard, Severn MD, 21144
Dec 30, 2024 → Sep 26, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (90 biz days late)
Active: 92 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2025
95 business days (not counted)
22d
▶ Clock Running
Status: Assigned
Aug 15 → Sep 17, 2025
22 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 26, 2025
7 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 92 of ? biz days used
Created: Dec 30, 2024Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Aug 15
Ready for Release
⏸ Paused
95
—
Aug 15 → Sep 17
Assigned
▶ Running
22
85
Sep 17 → Sep 26
Scheduled
▶ Running
7
92
Sep 26 → Sep 26
Tech On Site
▶ Running
0
92
Holding159.2d (excluded)
Coordinators30.3d
Field Work0.8d
Billing0.6d
✗ SLA Missed
Holding(excluded from total)
159.2 days
Coordinators
30.3 days
Over SLA
Field Work
0.8 days
Billing
0.6 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 26, 2025 (96 days early)
📅
187.3 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
28.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
12 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay28.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
96.0d
Assigned
22.7d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.3d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9.29.25 hshaw - missing mileage to site
🔧Work Performed
9/25/25 PC- PM
Technician Findings upon arrival: Found unit fully functional with no power to the seat lock and LED's lights
Actions Taken/Work Performed: Completed Higi PM. Unit will need new BP kit. While doing the BP test for the PM it was reading. Troubleshoot the Bp still not able to get it to work properly. Unit has under service on the screen.
Final Resolution: Follow up needed.
🔍Technician Findings
9/25/25 PC- PM
Technician Findings upon arrival: Found unit fully functional with no power to the seat lock and LED's lights
Actions Taken/Work Performed: Completed Higi PM. Unit will need new BP kit. While doing the BP test for the PM it was reading. Troubleshoot the Bp still not able to get it to work properly. Unit has under service on the screen.
Final Resolution: Follow up needed.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf