Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228408 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4801 — 10385 Big Bend Road, Riverview FL, 33578

Dec 30, 2024 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (100 biz days late)
Active: 102 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 14, 2025
31 business days (not counted)
22d
▶ Clock Running
Status: Canceled
May 14 → Jun 16, 2025
22 business days (counted)
Running total: 85 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jun 16 → Oct 3, 2025
76 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Entered
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 23, 2025
13 business days (counted)
Running total: 98 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 98 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 98 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 29, 2025
4 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 102 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 29, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → May 14 Ready for Release ⏸ Paused 31 —
May 14 → Jun 16 Canceled ▶ Running 22 85
Jun 16 → Oct 3 Ready for Release ⏸ Paused 76 —
Oct 3 → Oct 3 Assigned ▶ Running 0 85
Oct 3 → Oct 3 Scheduled ▶ Running 0 85
Oct 3 → Oct 3 Entered ▶ Running 0 85
Oct 3 → Oct 3 Assigned ▶ Running 0 85
Oct 3 → Oct 23 Scheduled ▶ Running 13 98
Oct 23 → Oct 23 Entered ▶ Running 0 98
Oct 23 → Oct 23 Ready for Scheduling ▶ Running 0 98
Oct 23 → Oct 29 Scheduled ▶ Running 4 102
Oct 29 → Oct 29 Tech On Site ▶ Running 0 102
Holding 171.9d (excluded)
Coordinators 18.5d
Field Work 1.3d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
171.9 days
Coordinators
18.5 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 30, 2025 (62 days early)
📅
209.7 days Total Age
⏱️
76.7d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 76.7 days stuck in "Ready for Release"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
108.7d
Canceled
22.6d
Assigned
0.1d / 0.5d SLA
Scheduled
18.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.30.25 SN# on the picture attached does not match the match to WO.

10/23/25 AJinerson - reassigning tech to tech covering PMs in this area.


10/3/25 RCook- Assigned to wrong tech. Reassigning to Robert Lewis.


5/14 KHardison, cancelling, combining with repair WO

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01228408
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 32.0 business days
🚫
Status: Canceled by Kimberly Hardison May 14, 3:17 PM
From: Ready for Release
To: Canceled
Duration in Previous: 43d 2h
🚨 23.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 16, 2:25 PM
From: Canceled
To: Ready for Release
Duration in Previous: 32d 23h
🚨 77.0 business days
👷
▶
2 Status: Assigned Oct 3, 9:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Robert Rivera
🗓️
▶
2 Status: Scheduled Oct 3, 10:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-22T18:30:00.000+0000
🆕
▶
3 Status: Entered Oct 3, 11:18 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: a0h8Y00000JjDuKQAV, Robert Lewis
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-24T18:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rhea Berry Oct 13, 12:06 PM
Scheduled For: 2025-11-07T19:30:00.000+0000
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Oct 23, 5:09 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-29T14:30:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Rob Rivera Oct 29, 9:08 AM
Scheduled For: 2025-10-29T16:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Oct 29, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
📅
▶
2 Dispatch Scheduled Oct 29, 2:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rob Rivera
From: Tech On Site, Scheduled
To: Scheduled, Completed
Duration in Previous: 1h 1m, 0m
🚗
3x Travel Added Oct 29, 2:16 PM
Type: Travel, Labor
Status: Open
Qty: 2, 0.5, 1
🏁
Status: Closed by Rob Rivera Oct 29, 11:27 PM
From: Completed
To: Closed
Duration in Previous: 9h 27m
⏳ 2.1 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 10:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 11h
📨
▶
2 Status: Invoice Pending Oct 31, 12:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number: SM-245368

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 29, 11:30 AM
Created
Dec 30, 4:49 PM
Invoice #
SM-245368

Work Details (3)

Name Type Status Qty Amount Date
WL-02988107 Travel Open 2 $0.00 Oct 29, 2:16 PM
WL-02988108 Labor Open 0.5 $0.00 Oct 29, 2:16 PM
WL-02988109 Labor Open 1 $0.00 Oct 29, 2:16 PM

Details