Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228681 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6653 — 610 N FREDERICK AVE, Gaithersburg MD, 20877

Dec 30, 2024 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (71 biz days late)
Active: 73 biz days
Paused: 111 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
37d
▶ Clock Running
Status: Created
Dec 30 → Feb 24, 2025
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 24 → Feb 25, 2025
1 business day (counted)
Running total: 38 of ? biz days used
25d
▶ Clock Running
Status: On Hold
Feb 25 → Apr 1, 2025
25 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 3, 2025
2 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 3 → Apr 6, 2025
1 business day (counted)
Running total: 64 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Apr 6 → Sep 10, 2025
109 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 23, 2025
8 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 73 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 23, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Feb 24 Created ▶ Running 37 37
Feb 24 → Feb 25 Canceled ▶ Running 1 38
Feb 25 → Apr 1 On Hold ▶ Running 25 63
Apr 1 → Apr 3 Ready for Release ⏸ Paused 2 —
Apr 3 → Apr 6 Canceled ▶ Running 1 64
Apr 6 → Sep 10 Ready for Release ⏸ Paused 109 —
Sep 10 → Sep 11 Assigned ▶ Running 1 65
Sep 11 → Sep 23 Scheduled ▶ Running 8 73
Sep 23 → Sep 23 Tech On Site ▶ Running 0 73
Holding 175.0d (excluded)
Coordinators 10.3d
Field Work 0.3d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
175.0 days
Coordinators
10.3 days
Over SLA
Field Work
0.3 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 23, 2025 (99 days early)
📅
184.3 days Total Age
⏱️
109.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 109.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.1d
Canceled
3.1d
Ready for Release
112.0d
Assigned
1.5d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
adding to repair wo WO-01262731
🔧 Work Performed
9/23/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/23/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01228681
Type: Preventive Maintenance
Priority: PSM
🚨 37.9 business days
🚫
Status: Canceled by Jessica Sells Feb 24, 2:07 PM
From: On Hold
To: Canceled
Duration in Previous: 55d 21h
⏸️
Status: On Hold by Scott Berry Feb 25, 12:38 PM
From: Canceled
To: On Hold
Duration in Previous: 22h 31m
🚨 26.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 34d 22h
⏳ 3.0 business days
🚫
Status: Canceled by Jessica Sells Apr 3, 4:07 PM
From: Ready for Release
To: Canceled
Duration in Previous: 2d 3h
⏳ 2.0 business days
✅
Status: Ready for Release by Scott Berry Apr 6, 11:29 AM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 19h
🚨 109.0 business days
👷
▶
2 Technician Assigned Sep 10, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 157d 4h
📅
▶
2 Dispatch Scheduled Sep 11, 1:54 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 21h 51m
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 12, 3:34 PM
Scheduled For: 2025-09-25T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 17, 3:10 PM
Scheduled For: 2025-09-30T17:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Sep 18, 4:23 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-23T15:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 23, 11:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 22h
✔️
Status: Completed by Praelow Cameron Sep 23, 1:06 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
⏱️
▶
2 3x Labor Added Sep 23, 2:20 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 1h 14m
📄
Status: Ready to Bill by Hannah Shaw Sep 24, 10:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 49m
📨
Status: Invoice Pending by Hannah Shaw Sep 24, 11:24 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 14m
💰
Status: Invoiced by Hannah Shaw Sep 24, 12:25 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 29, 8:42 AM
Invoice Number: SM-241854

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 23, 11:00 AM
Created
Dec 30, 4:49 PM
Invoice #
SM-241854

Work Details (3)

Name Type Status Qty Amount Date
WL-02946002 Labor Open 0.75 $0.00 Sep 23, 2:20 PM
WL-02946003 Labor Open 1 $0.00 Sep 23, 2:20 PM
WL-02946004 Travel Open 28 $0.00 Sep 23, 2:20 PM

Details