Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228736 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8151 — 1707 West 23RD Street, Panama City FL, 32405

Dec 30, 2024 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (128 biz days late)
Active: 130 biz days
Paused: 89 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
32d
▶ Clock Running
Status: Created
Dec 30 → Feb 17, 2025
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2025
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 17 → Feb 18, 2025
1 business day (counted)
Running total: 33 of ? biz days used
30d
▶ Clock Running
Status: On Hold
Feb 18 → Apr 1, 2025
30 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 17, 2025
12 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 17 → Apr 18, 2025
1 business day (counted)
Running total: 64 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 18 → Apr 24, 2025
4 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2025
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 25, 2025
1 business day (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Entered
Apr 25 → Apr 25, 2025
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 25 → May 19, 2025
16 business days (counted)
Running total: 81 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 19 → May 27, 2025
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2025
0 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → Jun 18, 2025
16 business days (counted)
Running total: 97 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 18 → Jun 18, 2025
0 business days (not counted)
▶ Clock Running
Status: Canceled
Jun 18 → Jun 24, 2025
3 business days (counted)
Running total: 100 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 24 → Jun 27, 2025
3 business days (not counted)
▶ Clock Running
Status: Entered
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 100 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 27 → Jul 11, 2025
9 business days (not counted)
▶ Clock Running
Status: Canceled
Jul 11 → Jul 15, 2025
2 business days (counted)
Running total: 102 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 15 → Jul 30, 2025
11 business days (not counted)
▶ Clock Running
Status: Entered
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 30 → Jul 31, 2025
1 business day (counted)
Running total: 103 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Jul 31 → Oct 3, 2025
45 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Oct 29, 2025
17 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 13, 2025
10 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 130 of ? biz days used
Created: Dec 30, 2024 Completed: Nov 13, 2025
Show SLA Clock Detail (28 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Feb 17 Created ▶ Running 32 32
Feb 17 → Feb 17 Entered ▶ Running 0 32
Feb 17 → Feb 18 Canceled ▶ Running 1 33
Feb 18 → Apr 1 On Hold ▶ Running 30 63
Apr 1 → Apr 17 Ready for Release ⏸ Paused 12 —
Apr 17 → Apr 18 Canceled ▶ Running 1 64
Apr 18 → Apr 24 Ready for Release ⏸ Paused 4 —
Apr 24 → Apr 24 Assigned ▶ Running 0 64
Apr 24 → Apr 25 Scheduled ▶ Running 1 65
Apr 25 → Apr 25 Entered ▶ Running 0 65
Apr 25 → May 19 Canceled ▶ Running 16 81
May 19 → May 27 Ready for Release ⏸ Paused 5 —
May 27 → May 27 Assigned ▶ Running 0 81
May 27 → Jun 18 Scheduled ▶ Running 16 97
Jun 18 → Jun 18 Awaiting Parts ⏸ Paused 0 —
Jun 18 → Jun 24 Canceled ▶ Running 3 100
Jun 24 → Jun 27 Ready for Release ⏸ Paused 3 —
Jun 27 → Jun 27 Entered ▶ Running 0 100
Jun 27 → Jul 11 Ready for Release ⏸ Paused 9 —
Jul 11 → Jul 15 Canceled ▶ Running 2 102
Jul 15 → Jul 30 Ready for Release ⏸ Paused 11 —
Jul 30 → Jul 30 Entered ▶ Running 0 102
Jul 30 → Jul 31 Canceled ▶ Running 1 103
Jul 31 → Oct 3 Ready for Release ⏸ Paused 45 —
Oct 3 → Oct 29 Ready for Scheduling ▶ Running 17 120
Oct 29 → Oct 29 Assigned ▶ Running 0 120
Oct 29 → Nov 13 Scheduled ▶ Running 10 130
Nov 13 → Nov 13 Tech On Site ▶ Running 0 130
Holding 156.1d (excluded)
Coordinators 46.0d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
156.1 days
Coordinators
46.0 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Nov 13, 2025 (48 days early)
📅
219.3 days Total Age
⏱️
45.6d in Ready for Release Longest Stage
🔄
26 transitions Status Changes
⚠️
40.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 45.6 days stuck in "Ready for Release"
⏱️
Total Delay 40.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.6d
Canceled
26.9d
Ready for Release
93.5d
Assigned
0.0d / 0.5d SLA
Scheduled
28.8d / 2.0d SLA
Ready for Scheduling
17.2d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/30/25 lcoonrod cancelling PM and adding to repair WO-01294940 7/11 KHardison, cancelling this WO and combining the PM with the repair WO

6/27/25 AJinerson - WO in RFR but still assigned to FSE. Returning to Dispatch to clear tech name.

6/18/2025 Sramen - Canceled and added to 12575443

4/25 KHardison, cancelling this WO and combining the PM with the repair WO, WO-01268478.

🔧 Work Performed
Secured Touchscreen assembly. Completed PM service.
🔍 Technician Findings
Kiosk is operational. Touchscreen nose assembly not secured. BP module not holding pressure.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01228736
Type: Preventive Maintenance
Priority: PSM
🚨 32.9 business days
🆕
Status: Entered by Sherry Reich Feb 17, 11:53 AM
From: On Hold, Entered
To: Entered, Canceled
Duration in Previous: 48d 19h, 0m
⏳ 1.0 business days
⏸️
Status: On Hold by Scott Berry Feb 18, 4:14 PM
From: Canceled
To: On Hold
Duration in Previous: 1d 4h
🚨 31.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 41d 19h
🚨 13.0 business days
🚫
Status: Canceled by Sherry Reich Apr 17, 3:55 PM
From: Ready for Release
To: Canceled
Duration in Previous: 16d 3h
✅
Status: Ready for Release by Jessica Foley Apr 18, 3:38 PM
From: Canceled
To: Ready for Release
Duration in Previous: 23h 42m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Apr 24, 7:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Stephanie Ramen
From: Ready for Release
To: Assigned
Duration in Previous: 6d 3h
📅
Dispatch Scheduled by Stephanie Ramen
Scheduled For: 2025-04-30T16:30:00.000+0000
🗓️
Status: Scheduled by Stephanie Ramen
From: Assigned
To: Scheduled
Duration in Previous: 2m
🆕
Status: Entered by Kimberly Hardison Apr 25, 4:31 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 20h 51m, 0m
🚨 16.9 business days
✅
Status: Ready for Release by Jessica Foley May 19, 3:40 PM
From: Canceled
To: Ready for Release
Duration in Previous: 23d 23h
⚠️ 6.0 business days
👷
▶
4 Technician Assigned May 27, 9:12 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Stephanie Ramen
From: Ready for Release
To: Assigned
Duration in Previous: 7d 17h
🗓️
Status: Scheduled by Stephanie Ramen
From: Assigned
To: Scheduled
Duration in Previous: 5m
📅
Dispatch Scheduled by Stephanie Ramen
Scheduled For: 2025-05-27T21:00:00.000+0000
📅
Dispatch Scheduled by Craig Walker May 27, 10:32 AM
Scheduled For: 2025-05-27T18:00:00.000+0000
📅
Dispatch Scheduled by Craig Walker May 27, 1:24 PM
Scheduled For: 2025-05-30T18:00:00.000+0000
📅
Dispatch Scheduled by Craig Walker May 27, 1:35 PM
Scheduled For: 2025-05-30T19:00:00.000+0000
📅
Dispatch Scheduled by Craig Walker May 27, 2:48 PM
Scheduled For: 2025-05-30T23:00:00.000+0000
📅
Dispatch Scheduled by Craig Walker May 27, 6:29 PM
Scheduled For: 2025-06-06T23:00:00.000+0000
⚠️ 7.7 business days
📅
Dispatch Scheduled by Craig Walker Jun 5, 8:05 AM
Scheduled For: 2025-06-13T23:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Craig Walker Jun 7, 10:03 AM
Scheduled For: 2025-06-13T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Craig Walker Jun 11, 3:55 PM
Scheduled For: 2025-06-20T21:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Craig Walker Jun 17, 8:47 PM
Scheduled For: 2025-06-30T21:00:00.000+0000
📦
Status: Awaiting Parts by Stephanie Ramen Jun 18, 8:59 AM
From: Scheduled, Awaiting Parts
To: Awaiting Parts, Canceled
Duration in Previous: 21d 23h, 0m
⏳ 4.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 24, 11:17 AM
From: Canceled
To: Ready for Release
Duration in Previous: 6d 2h
⏳ 4.0 business days
🆕
Status: Entered by Abby Jinerson Jun 27, 4:02 PM
From: Ready for Release, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 4h, 0m
⚠️ 10.0 business days
🚫
Status: Canceled by Kimberly Hardison Jul 11, 3:18 PM
From: Ready for Release
To: Canceled
Duration in Previous: 13d 23h
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Jul 15, 4:46 PM
From: Canceled
To: Ready for Release
Duration in Previous: 4d 1h
🚨 11.9 business days
🆕
Status: Entered by Leona Coonrod Jul 30, 5:11 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 15d 0h, 0m
✅
Status: Ready for Release by Jessica Foley Jul 31, 3:23 PM
From: Canceled
To: Ready for Release
Duration in Previous: 22h 10m
🚨 46.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 3, 6:32 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 64d 3h
🚨 17.7 business days
👷
▶
5 Technician Assigned Oct 29, 1:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 19h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-10T18:00:00.000+0000, 2025-11-12T18:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-12T19:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 6, 9:42 AM
Scheduled For: 2025-11-13T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 7, 10:37 AM
Scheduled For: 2025-11-10T19:00:00.000+0000, 2025-11-10T17:00:00.000+0000
📅
▶
2 Dispatch Scheduled Nov 7, 2:34 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-13T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 12, 4:31 PM
Scheduled For: 2025-11-13T17:00:00.000+0000
🔧
▶
2 Status: Tech On Site Nov 13, 10:39 AM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 85, 2.75
⏱️
Labor Added Nov 13, 11:38 AM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Craig Walker Nov 13, 11:45 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🏁
Status: Closed by Craig Walker Nov 13, 4:12 PM
From: Completed
To: Closed
Duration in Previous: 4h 26m
📄
Status: Ready to Bill by Timothy Amburgey Nov 14, 8:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 19m
📨
Status: Invoice Pending by Timothy Amburgey Nov 14, 8:47 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 15m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:51 PM
Invoice Number: SM-246660

Bottlenecks

Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Ready for Scheduling
Duration: 17.2 business days (threshold: 1.0 business days)
Exceeded by 16.2 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
Nov 13, 12:00 PM
Created
Dec 30, 4:49 PM
Invoice #
SM-246660

Work Details (3)

Name Type Status Qty Amount Date
WL-03005873 Travel Open 85 $0.00 Nov 13, 10:40 AM
WL-03005874 Labor Open 2.75 $0.00 Nov 13, 10:40 AM
WL-03006023 Labor Open 1.25 $0.00 Nov 13, 11:38 AM

Details