Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228897 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 St. Josephs Hospital South — 6901 Simmons Loop, Riverview FL, 33578

Dec 30, 2024 → Dec 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (133 biz days late)
Active: 135 biz days
Paused: 98 biz days
🕐 Clock stopped: Tech Off Site (Dec 5, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 20, 2025
98 business days (not counted)
64d
▶ Clock Running
Status: On Hold
Aug 20 → Nov 21, 2025
64 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 5, 2025
8 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 135 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Dec 5, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 20 Ready for Release ⏸ Paused 98 —
Aug 20 → Nov 21 On Hold ▶ Running 64 127
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 127
Nov 21 → Nov 21 Assigned ▶ Running 0 127
Nov 21 → Dec 5 Scheduled ▶ Running 8 135
Dec 5 → Dec 5 Tech On Site ▶ Running 0 135
Holding 227.1d (excluded)
Coordinators 9.0d
Field Work 1.0d
✗ SLA Missed
Holding (excluded from total)
227.1 days
Coordinators
9.0 days
Over SLA
Field Work
1.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
233.3 days Total Age
⏱️
99.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 99.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
128.1d
Ready for Release
99.0d
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/25 AJinerson - Email logged on WO-01228226. Sent email back to Jason confirming tech scheduled dates/times below:

Scheduled for Monday, 12/1 with arrival between 10:30 a.m. – 12:30 p.m.: 

Scheduled for Wednesday, 12/3 with arrival to first s top between 10:30 a.m. – 12:30 p.m.:

  • 1st stop:

Cheek Powell Heart and Vascular - 455 Pinellas St, Suite 100 Clearwater, FL 33756 - (WO-01228229)

  • 2nd stop:

Feeding Pinellas - 6330 54th Ave N St. Petersburg, FL 33709 - (WO-01228238)

  • 3rd stop:

Enoch Davis Center - 1111 18th Ave. S. St. Petersburg, FL 33705 – (WO-01228237)

Scheduled for Friday, 12/5 with arrival between 10:30 a.m. – 12:30 p.m.:

11/21/25 AJinerson - Email logged on WO-01228226. Received email back from POC Jason Barnett:

"For these locations, your technician is fine with arriving any time during normal business hours, Monday through Friday. "


11/21/25 AJinerson - Email logged on WO-01228226. POC updated to email for Jason Barnett for multiple locations. Sent email to POC Jason Barnett offering to schedule our visits during the week of 12/1-12/5 for all below sites:  


BayCare Trinity Health Center - 2102 Trinity Oaks Boulevard New Port Richey, FL 34655 (WO-01228226)

Cheek Powell Heart and Vascular - 455 Pinellas St, Suite 100 Clearwater, FL 33756 - (WO-01228229)

Feeding Pinellas - 6330 54th Ave N St. Petersburg, FL 33709 - (WO-01228238)

Enoch Davis Center - 1111 18th Ave. S. St. Petersburg, FL 33705 – (WO-01228237)

St. Josephs Hospital South - 6901 Simmons Loop Riverview, FL 33578 - (WO-01228897) 


08/20/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact. 


08/20/2025 LHill-LM at 813-810-7759 to confirm equipment & contact.


11/21/2025: Updated contact. email Jason Barnett INCLUDE "REPRESENTING HIGI" IN SUBJECT LINE. Please schedule.


08/19/2025 LHill –LM at 813-810-7759 to confirm equipment & contact.  Was returning missed phone call.


08/19/2025 LHill-Looked in portal for ph number. 813-810-7759 Same one I have been calling.


08/19/2025 LHill-LM at 813-810-7759 to confirm equipment & contact.  


08/18/2025 LHill no additional contacts found on previous work orders.


08/18/2025 LHill-LM at 813-810-7759 to confirm equipment & contact.  

 

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01228897
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 99.0 business days
⏸️
Status: On Hold by Laura Hill Aug 20, 1:15 PM
From: Ready for Release
To: On Hold
Duration in Previous: 141d 0h
🚨 65.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Nov 21, 11:11 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 92d 22h
👷
▶
2 Technician Assigned Nov 21, 12:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 43m
🗓️
▶
2 Status: Scheduled Nov 21, 2:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-05T15:30:00.000+0000, 2025-12-05T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
2x Labor Added Dec 5, 8:35 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 88
🔧
Status: Tech On Site by Robert Lewis Dec 5, 10:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 20h
🚗
▶
2 Status: Tech Off Site Dec 5, 12:29 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech Off Site
To: Completed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 5, 7:03 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 6h 37m
⏳ 1.6 business days
📄
▶
2 Status: Ready to Bill Dec 8, 8:41 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248445

Bottlenecks

Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Dec 5, 10:30 AM
Created
Dec 30, 4:49 PM
Invoice #
SM-248445

Work Details (3)

Name Type Status Qty Amount Date
WL-03027623 Labor Open 1.5 $0.00 Dec 5, 8:35 AM
WL-03027624 Travel Open 88 $0.00 Dec 5, 8:35 AM
WL-03028784 Labor Open 1.5 $0.00 Dec 5, 7:03 PM

Details