📍 Tampa International Airport - Baycare — George J Bean Parkway, Tampa FL, 33647
Dec 30, 2024 → Nov 3, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (90 biz days late)
Active: 92 biz days
Paused: 120 biz days
🕐 Clock stopped: Tech Off Site (Nov 3, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 13, 2025
9 business days (counted)
Running total: 9 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Jan 13 → Feb 27, 2025
31 business days (counted)
Running total: 40 of ? biz days used
23d
▶ Clock Running
Status: On Hold
Feb 27 → Apr 1, 2025
23 business days (counted)
Running total: 63 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 22, 2025
120 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Sep 22 → Nov 3, 2025
29 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 92 of ? biz days used
Created: Dec 30, 2024Tech Off Site: Nov 3, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Jan 13
Created
▶ Running
9
9
Jan 13 → Feb 27
Assigned
▶ Running
31
40
Feb 27 → Apr 1
On Hold
▶ Running
23
63
Apr 1 → Sep 22
Ready for Release
⏸ Paused
120
—
Sep 22 → Sep 22
Assigned
▶ Running
0
63
Sep 22 → Nov 3
Scheduled
▶ Running
29
92
Nov 3 → Nov 3
Tech On Site
▶ Running
0
92
Nov 3 → Nov 3
Tech Off Site
▶ Running
0
92
Nov 3 → Nov 3
Tech On Site
▶ Running
0
92
Holding153.5d (excluded)
Coordinators61.8d
Field Work0.4d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
153.5 days
Coordinators
61.8 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Nov 3, 2025 (58 days early)
📅
212.3 daysTotal Age
⏱️
121.0d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
60.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Robert Lewis — scheduling delays attributed to technician, not coordinators
Visit 1Nov 3, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay121.0 days stuck in "Ready for Release"
⏱️
Total Delay60.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
32.6d
Assigned
32.1d / 0.5d SLA
Ready for Release
121.0d
Scheduled
29.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
08/20/2025 LHill-spoke with Jason at 727-250-8449. He confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No. Park in short term parking. Take elevators to Level 3 (main terminal). 1st hour of parking is free. Kiosk is located outside “C” terminal.
Certain day or time: anytime. Open 24/7
Confirmed contact information is correct: yes
Unit is in public area. located outside “C” terminal.
08/20/2025 LHill-LM at (813) 957-1814 to confirm equipment & contact.
08/19/2025 LHill –LM at 727-250-8449to confirm equipment & contact.
8/19/2025 LHill found this number in the HIGI portal. 727-250-8449
08/19/2025 LHill-LM at (813) 957-1814 to confirm equipment & contact.
08/18/2025 LHill-no additional contacts or ph numbers on previous work orders.
08/18/2025 LHill-LM at (813) 957-1814 to confirm equipment & contact.
1/13/25 RCook- LM at 813-957-1814 to schedule for 1/15/25. Arrival time between 11AM-1PM.
🔧Work Performed
Completed Higi PM. Kiosk failed the pressure test.
🔍Technician Findings
Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
📋
Inbound from +18138107759
Completed Aug 20, 2025
08/20/2025 LHill-spoke with Jason at 727-250-8449 . He confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No. Park in short term parking. Take elevators to Level 3 (main terminal). 1st hour of parking is free. Kiosk is located outside “C” terminal.
Certain day or time: anytime. Open 24/7
Confirmed contact information is correct: yes
Unit is in public area. located outside “C” terminal.
📋
Outbound to +18139571814
Completed Aug 20, 2025
08/20/2025 LHill-LM at (813) 957-1814 to confirm equipment & contact.
📋
Outbound to +17272508449
Completed Aug 19, 2025
08/19/2025 LHill –LM at 727-250-8449 to confirm equipment & contact.
📋
Outbound to +18139571814
Completed Aug 19, 2025
08/19/2025 LHill-LM at (813) 957-1814 to confirm equipment & contact.
📋
Outbound to +18139571814
Completed Aug 18, 2025
08/18/2025 LHill-LM at (813) 957-1814 to confirm equipment & contact.
📅
WO-01228900 - Preventive Maintenance - ZT2776-4G - Tampa - Tampa International Airport - Baycare
Nov 3, 2025 1:30pm – 2:30pm
Work Order: WO-01228900
Account: HIGI LLC
Customer Case Number:
Location: Tampa International Airport - Baycare
Address: George J Bean Parkway, Tampa, FL 33647
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2020010001
Contact Name: Jason
Contact Phone: 727-250-8449
Contact Email:
Due Date: 12