Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (103 biz days late)
Active: 105 biz days
Paused: 92 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 12, 2025
92 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 63 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Aug 12 → Oct 10, 2025
42 business days (counted)
Running total: 105 of ? biz days used
Created: Dec 30, 2024Completed: Oct 10, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Aug 12
Ready for Release
⏸ Paused
92
—
Aug 12 → Aug 12
Assigned
▶ Running
0
63
Aug 12 → Oct 10
Scheduled
▶ Running
42
105
Holding156.2d (excluded)
Coordinators43.0d
✗ SLA Missed
Holding(excluded from total)
156.2 days
Coordinators
43.0 days
Over SLA
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 10, 2025 (82 days early)
📅
197.3 daysTotal Age
⏱️
93.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
41.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay93.0 days stuck in "Ready for Release"
⏱️
Total Delay41.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
93.0d
Assigned
0.0d / 0.5d SLA
Scheduled
43.0d / 2.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Performed monitor calibration, weight and BP test, Kiosk functioning the way it should.
The unit is functional and online.
🔍Technician Findings
No damage, Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a 4G Installed and Storm Key pad