Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01228994 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Powers Health Rehabilitation Center — 10215 Broadway Avenue, Crown Point IN, 46307

Dec 30, 2024 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (75 biz days late)
Active: 77 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 25, 2025
59 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 25 → Jul 11, 2025
11 business days (counted)
Running total: 74 of ? biz days used
⏸29d
⏸ Clock Paused
Status: Ready for Release
Jul 11 → Aug 21, 2025
29 business days (not counted)
▶ Clock Running
Status: Entered
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Canceled
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 74 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 21 → Sep 18, 2025
19 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 23, 2025
3 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 77 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 23, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Jun 25 Ready for Release ⏸ Paused 59 —
Jun 25 → Jul 11 Assigned ▶ Running 11 74
Jul 11 → Aug 21 Ready for Release ⏸ Paused 29 —
Aug 21 → Aug 21 Entered ▶ Running 0 74
Aug 21 → Aug 21 Canceled ▶ Running 0 74
Aug 21 → Sep 18 Ready for Release ⏸ Paused 19 —
Sep 18 → Sep 18 Assigned ▶ Running 0 74
Sep 18 → Sep 23 Scheduled ▶ Running 3 77
Sep 23 → Sep 23 Tech On Site ▶ Running 0 77
Holding 172.7d (excluded)
Coordinators 15.0d
Field Work 0.1d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
172.7 days
Coordinators
15.0 days
Over SLA
Field Work
0.1 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 23, 2025 (99 days early)
📅
184.3 days Total Age
⏱️
63.3d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 63.3 days stuck in "On Hold"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
109.4d
Assigned
11.4d / 0.5d SLA
Canceled
0.8d
Scheduled
3.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/21/25 lcoonrod PM closed and added to repair. see case 00520908

CONFIRMED


08/19/2025 LHill-spoke with AJ at 219-661-6167 . He confirmed contact and equipment below.  


Unit is onsite: yes 


Scheduling ahead needed: No 


Certain day or time: anytime M-F 7am – 3pm 


Confirmed contact information is correct: yes 


Unit is in public area. Located in the southeast corner of main entrance. 


08/18/2025 LHill-spoke with Chris at 219-661-6167 to confirm equipment & contact. He advised that AJ was gone for the day to call back tomorrow for AJ or Rich.


08/18/2025 LHill-spoke with Christy at 219-661-6053 to confirm equipment & contact. She advised she is NOT the contact. Please contact AJ at 219-661-6167.

🔧 Work Performed
9/23/2025 M. Huffman. Completed the PM, field service report and obtained signature from Customer AJ.
🔍 Technician Findings
Kiosk does not show signs of customer damage. Kiosk is fully operational. Yes Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01228994
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:18 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 60.0 business days
👷
▶
2 Status: Assigned Jun 25, 11:05 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Alexis Vasquez
🚨 11.0 business days
✅
Status: Ready for Release by Rhea Berry Jul 10, 11:02 PM
From: Assigned
To: Ready for Release
Duration in Previous: 15d 11h
🚨 30.1 business days
🆕
Status: Entered by Leona Coonrod Aug 21, 10:21 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 41d 11h, 0m
✅
Status: Ready for Release by Jessica Foley Aug 21, 4:32 PM
From: Canceled
To: Ready for Release
Duration in Previous: 6h 10m
🚨 19.9 business days
👷
▶
2 Technician Assigned Sep 18, 2:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 27d 22h
🗓️
▶
2 Status: Scheduled Sep 18, 2:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-23T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Sep 23, 12:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
⏱️
3x Labor Added Sep 23, 1:16 PM
Type: Labor, Travel
Status: Open
Qty: 5.5, 1, 345
✔️
Status: Completed by MICHAEL HUFFMAN Sep 23, 1:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 45m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 24, 9:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 31m
📨
Status: Invoice Pending by Hannah Shaw Sep 24, 11:24 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 30m
💰
Status: Invoiced by Hannah Shaw Sep 24, 12:25 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 29, 10:55 AM
Invoice Number: SM-241854

Bottlenecks

Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Sep 23, 1:00 PM
Created
Dec 30, 4:49 PM
Invoice #
SM-241854

Work Details (3)

Name Type Status Qty Amount Date
WL-02945939 Labor Open 5.5 $0.00 Sep 23, 1:16 PM
WL-02945940 Labor Open 1 $0.00 Sep 23, 1:16 PM
WL-02945941 Travel Open 345 $0.00 Sep 23, 1:16 PM

Details