📍 Powers Health Immediate Care- Community Hospital — 10240 Calumet Ave, Munster IN, 46321
Dec 30, 2024 → Sep 24, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (65 biz days late)
Active: 67 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
40d
▶ Clock Running
Status: Created
Dec 30 → Feb 27, 2025
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 27 → Mar 1, 2025
1 business day (counted)
Running total: 41 of ? biz days used
22d
▶ Clock Running
Status: On Hold
Mar 1 → Apr 1, 2025
22 business days (counted)
Running total: 63 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 18, 2025
118 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 67 of ? biz days used
Created: Dec 30, 2024Completed: Sep 24, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Feb 27
Created
▶ Running
40
40
Feb 27 → Mar 1
Canceled
▶ Running
1
41
Mar 1 → Apr 1
On Hold
▶ Running
22
63
Apr 1 → Sep 18
Ready for Release
⏸ Paused
118
—
Sep 18 → Sep 18
Assigned
▶ Running
0
63
Sep 18 → Sep 24
Scheduled
▶ Running
4
67
Sep 24 → Sep 24
Tech On Site
▶ Running
0
67
Holding181.2d (excluded)
Coordinators4.7d
Field Work0.1d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
181.2 days
Coordinators
4.7 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 24, 2025 (98 days early)
📅
185.3 daysTotal Age
⏱️
119.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
2.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay119.0 days stuck in "Ready for Release"
⏱️
Total Delay2.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.3d
Canceled
2.0d
Ready for Release
119.0d
Assigned
0.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9.24.25 Hshaw - updated SN# according to the picture attached.
CONFIRMED
08/25/2025 LHill-spoke with Kayla at (219) 934-2861 to confirm contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No.
Certain day or time: anytime. M-F 8:000AM – 4:00PM
Confirmed contact information is correct: yes
Unit is in public area. Park in front of the main doors. Go through the doors towards registration desk. Take a left at registration desk and the kiosk is back by the restrooms.
🔧Work Performed
9/24/2025 M. Huffman. Completed the PM, field service report and obtained signature from Customer Kayla.
🔍Technician Findings
Kiosk does not show signs of customer damage.
Kiosk is fully operational. Yes
Was the kiosk unplugged on arrival? No
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk Hard wired Installed and Storm Key pad
📋
Outbound to +12199342861
Completed Aug 25, 2025
08/25/2025 LHill-spoke with Kayla at (219) 934-2861to confirm contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No.
Certain day or time: anytime. M-F 8:000AM – 4:00PM
Confirmed contact information is correct: yes
Unit is in public area. Park in front of the main doors. Go through the doors towards registration desk. Take a left at registration desk and the kiosk is back by the restrooms.
Aug 25, 2025 12:08pm
@EDUARD DANEK Can you add Kayla as a contact? Her number is the same as Ann Mitchell. 219-934-2861. Both Kayla and Ann Mitchell can be reached at that number and are both contacts.
📅
WO-01229010 - Preventive Maintenance - ZT2776-HW - Munster - Powers Health Immediate Care- Community Hospital
Sep 24, 2025 9:00am – 10:00am
Work Order: WO-01229010
Account: HIGI LLC
Customer Case Number:
Location: Powers Health Immediate Care- Community Hospital
Address: 9950 Calumet Ave., Munster, IN 46321
Manufacturer:
Model #: ZT2776-HW
Serial #: CSA-2016014936
Contact Name: KAYLA
Contact Phone: 219-934-2861
Contact Email:
Due Dat