Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01229011 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Fort Lauderdale-Hollywood International Airport Terminal 4 — 320 Terminal Dr. Suite 200, Fort Lauderdale FL, 33315

Dec 30, 2024 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (119 biz days late)
Active: 121 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 8, 2025
110 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 8 → Oct 3, 2025
19 business days (counted)
Running total: 82 of ? biz days used
32d
▶ Clock Running
Status: On Hold
Oct 3 → Nov 20, 2025
32 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 3, 2025
6 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 121 of ? biz days used
Created: Dec 30, 2024 Completed: Dec 3, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 8 Ready for Release ⏸ Paused 110 —
Sep 8 → Oct 3 Assigned ▶ Running 19 82
Oct 3 → Nov 20 On Hold ▶ Running 32 114
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 114
Nov 20 → Nov 21 Assigned ▶ Running 1 115
Nov 21 → Dec 3 Scheduled ▶ Running 6 121
Dec 3 → Dec 3 Tech On Site ▶ Running 0 121
Holding 207.2d (excluded)
Coordinators 28.9d
Field Work 1.2d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
207.2 days
Coordinators
28.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.9 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
231.5 days Total Age
⏱️
111.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
25.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 111.0 days stuck in "Ready for Release"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
96.3d
Ready for Release
111.0d
Assigned
21.8d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/25 AJinerson - Sent scheduling email confirmation to updated POC Darren Banks confirming tech visit for 12/3 between 9am-11am.

Chatter to FSE regarding arrival instructions.


11/21/25 AJinerson - Received call back from Darren Banks who confirmed he is the correct updated POC for this site: 

Darren Banks 

# 954-359-2378

dabanks@broward.org 


Confirmed scheduling for 12/3 between 9:00 a.m. - 11:00 a.m. arrival. 

POC onsite: Darren Banks - (954) 359-2378 

Arrival instructions: They are located at Terminal 4, Suite 200. 

Please have tech call Darren upon arrival, Darren will meet them at the door and give them access to site. 


Please send confirmation email on this to Darren. 


11/21/25 AJinerson - Called updated POC Deborah Bruce. Went to VM for Darren Banks. Left 2nd VM regarding scheduling tech visit. 


11/20/25 AJinerson - Called updated number for Jim Schmitt: 954-359-6142. Jim was unavailable but I was transferred to his VM to leave a message regarding scheduling. 


11/20/2025 Updated contact and provided alternate. Jim Schmitt 954-359-6142. Please call to schedule.


10/22/25 AJinerson - Called 954-359-6142 to follow up and see if we could get a hold of someone. Was transferred to Nardia and left VM. 


10/3/25 RCook- Escalated WO to account manager due to contact issues.


10/3/25 RCook- Called site to follow up and schedule tech visit. 954-359-6142. Placed on hold. After 5 minutes. No answer. 


9/29/25 AJinerson - Called site to follow up and schedule tech visit. 954-359-6142. No answer, left another VM for Nardia to schedule tech visit. 


9/8/25 AJinerson - Called site to schedule tech visit. Left VM for Nardia regarding scheduling. 


08/14/2025 LHill-spoke with Nardia Walker in HR at 954-359-6142 confirmed contact and equipment below.  

Unit is onsite: yes 

Scheduling ahead needed: yes 

Certain day or time: anytime M-F 9:00 am –3:30m.   

Confirmed contact information is correct: yes 

Unit is in a secured area.   

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01229011
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 111.0 business days
👷
▶
2 Technician Assigned Sep 8, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 159d 23h
🚨 20.0 business days
⏸️
Status: On Hold by Rhea Berry Oct 3, 9:36 AM
From: Assigned
To: On Hold
Duration in Previous: 24d 21h
🚨 33.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Nov 20, 11:58 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 48d 3h
👷
▶
2 Status: Assigned Nov 20, 12:29 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
📅
▶
2 Dispatch Scheduled Nov 21, 10:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 21h 59m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Rob Rivera Dec 3, 11:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 0h
✔️
▶
2 Status: Completed Dec 3, 12:03 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 17
🏁
Status: Closed by Rob Rivera Dec 3, 9:00 PM
From: Completed
To: Closed
Duration in Previous: 8h 56m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 9:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 0m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 4:24 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7h 23m, 0m
⏳ 1.9 business days
🧾
Invoice Created Dec 7, 3:03 PM
Invoice Number: SM-248194

Bottlenecks

Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Dec 3, 9:00 AM
Created
Dec 30, 4:49 PM
Invoice #
SM-248194

Work Details (3)

Name Type Status Qty Amount Date
WL-03024868 Labor Open 0.5 $0.00 Dec 3, 12:08 PM
WL-03024869 Travel Open 17 $0.00 Dec 3, 12:08 PM
WL-03024870 Labor Open 1 $0.00 Dec 3, 12:08 PM

Details