Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (162 biz days late)
Active: 164 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jul 3, 2025
65 business days (not counted)
45d
▶ Clock Running
Status: Assigned
Jul 3 → Sep 8, 2025
45 business days (counted)
Running total: 108 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Sep 8 → Dec 1, 2025
56 business days (counted)
Running total: 164 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 164 of ? biz days used
Created: Dec 30, 2024Completed: Dec 1, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Jul 3
Ready for Release
⏸ Paused
65
—
Jul 3 → Sep 8
Assigned
▶ Running
45
108
Sep 8 → Dec 1
Scheduled
▶ Running
56
164
Dec 1 → Dec 1
Tech On Site
▶ Running
0
164
Holding129.2d (excluded)
Coordinators103.0d
Field Work1.5d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
129.2 days
Coordinators
103.0 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Dec 2, 2025 (29 days early)
📅
229.6 daysTotal Age
⏱️
66.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
100.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay66.0 days stuck in "Ready for Release"
⏱️
Total Delay100.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
66.0d
Assigned
46.0d / 0.5d SLA
Scheduled
57.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/8 KSmith -- Erwin advised to place these on the calendar and he will coordinator with the sites for those dates
7/3 KSmith -- Per Erwin, "These are located at the corporate offices and cannot be accessed without prior arrangements. I have contacts at Wegmans corporate and can get a security pass and key card to access all corporate locations (I am a Wegmans employee). I always do these after labor day and make the arrangements myself. "
🔧Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Update BIOS settings. Performed self test and received email results.
🔍Technician Findings
Kiosk online in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf