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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01229056 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 JCC of Greater Baltimore - AHA Mid Atlantic — 3506 Gwynnbrook Avenue, Owings Mills MD, 21117

Dec 30, 2024 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (66 biz days late)
Active: 68 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 18, 2025
118 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 25, 2025
5 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 68 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 18 Ready for Release ⏸ Paused 118 —
Sep 18 → Sep 18 Assigned ▶ Running 0 63
Sep 18 → Sep 25 Scheduled ▶ Running 5 68
Sep 25 → Sep 25 Tech On Site ▶ Running 0 68
Holding 182.2d (excluded)
Coordinators 6.0d
Field Work 0.8d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
182.2 days
Coordinators
6.0 days
Over SLA
Field Work
0.8 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 25, 2025 (97 days early)
📅
186.3 days Total Age
⏱️
119.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 119.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
119.0d
Assigned
0.1d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


08/21/2025 LHill-spoke with Justin Dominic at 4105593548 .  He confirmed contact and equipment below.

Unit is onsite: yes

Scheduling ahead needed: No. Just have tech to call when he is on the way.

Certain day or time:  anytime. M-Thurs 5:30 AM – 9:00 PM, Friday 5:30 AM – 7:00 PM

Confirmed contact information is correct: yes

Unit is in public area.  Located in the Fitness Center.


08/21/2025 LHill –LM with Justin Dominic at (410) 559-3548 to equipment & contact.  

08/20/2025 LHill rec'd VM from Justin. I missed his call.


08/20/2025 LHill-LM for Justin Dominick at 4105593548 to confirm equipment and contact.


08/20/2025 LHill-Found Justin Dominick at 4105593548 on a previous WO.


08/20/2025 LHill –LM at 410-299-5385 to confirm equipment & contact. 


08/19/2025 LHill –LM at 410-299-5385 to confirm equipment & contact.   

 

8/18/25 RCok- LM at 410-299-5385 to confirm contact and equipment. 

🔧 Work Performed
9/25/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/25/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01229056
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 119.0 business days
👷
▶
2 Technician Assigned Sep 18, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 169d 23h
🗓️
▶
3 Status: Scheduled Sep 18, 12:31 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-25T14:15:00.000+0000
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-25T14:30:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 25, 9:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
✔️
Status: Completed by Praelow Cameron Sep 25, 10:56 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 5m
⏱️
▶
2 3x Labor Added Sep 25, 4:22 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 5h 27m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 10:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 15m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 11:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 25m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:46 AM
Invoice Number: SM-242219

Bottlenecks

Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 25, 10:30 AM
Created
Dec 30, 4:49 PM
Invoice #
SM-242219

Work Details (3)

Name Type Status Qty Amount Date
WL-02949437 Labor Open 0.5 $0.00 Sep 25, 4:22 PM
WL-02949438 Labor Open 1 $0.00 Sep 25, 4:22 PM
WL-02949439 Travel Open 10 $0.00 Sep 25, 4:22 PM

Details