Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01229081 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #190 — 2990 North Wayne Street, Angola IN, 46703

Dec 30, 2024 → Oct 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (73 biz days late)
Active: 75 biz days
Paused: 128 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 29, 2025
105 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 2, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Entered
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 64 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Sep 2 → Oct 3, 2025
23 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 14, 2025
6 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Entered
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 21, 2025
5 business days (counted)
Running total: 75 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 21, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 29 Ready for Release ⏸ Paused 105 —
Aug 29 → Aug 29 Assigned ▶ Running 0 63
Aug 29 → Sep 2 Scheduled ▶ Running 1 64
Sep 2 → Sep 2 Entered ▶ Running 0 64
Sep 2 → Oct 3 Ready for Release ⏸ Paused 23 —
Oct 3 → Oct 3 Assigned ▶ Running 0 64
Oct 3 → Oct 14 Scheduled ▶ Running 6 70
Oct 14 → Oct 14 Entered ▶ Running 0 70
Oct 14 → Oct 14 Assigned ▶ Running 0 70
Oct 14 → Oct 21 Scheduled ▶ Running 5 75
Holding 192.6d (excluded)
Coordinators 14.6d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
192.6 days
Coordinators
14.6 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 21, 2025 (71 days early)
📅
203.3 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
129.3d
Assigned
0.0d / 0.5d SLA
Scheduled
14.5d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/25 RCook- Reassigning to Mike Huffman, per LYoder on teams call. States Mike should take this with kiosk trip in MI for other Pms.


9/2/25 RCook Placing WO back into RFR due to repair.

🔧 Work Performed
10/21/2025 Mike Huffman. Completed the PM, field service report and obtained signature.
🔍 Technician Findings
Kiosk does not show signs of customer damage. Kiosk is fully operational. Yes Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01229081
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 106.0 business days
👷
▶
2 Technician Assigned Aug 29, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 150d 2h
📅
▶
2 Dispatch Scheduled Aug 29, 3:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 18m
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Sep 2, 11:18 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 19h, 0m
🚨 23.0 business days
👷
▶
4 Technician Assigned Oct 2, 10:47 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 30d 11h
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-27T18:00:00.000+0000
⚠️ 5.1 business days
📅
Dispatch Scheduled by Charles Ramen Oct 9, 5:07 PM
Scheduled For: 2025-10-28T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 10, 3:54 PM
Scheduled For: 2025-10-30T18:00:00.000+0000
⏳ 2.0 business days
🆕
▶
3 Status: Entered Oct 14, 12:03 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: a0h5A000009VJqNQAW, Mike Huffman
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-21T19:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Oct 21, 1:14 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 105
🚗
▶
3 Travel Added Oct 21, 6:35 PM
Travel Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
✔️
Status: Completed by MICHAEL HUFFMAN
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 6h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 22, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 13m
📨
Status: Invoice Pending by Hannah Shaw Oct 22, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 54m
💰
Status: Invoiced by Hannah Shaw Oct 22, 12:57 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:24 PM
Invoice Number: SM-244372

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Oct 21, 3:00 PM
Created
Dec 30, 4:49 PM
Invoice #
SM-244372

Work Details (5)

Name Type Status Qty Amount Date
WL-02978442 Labor Open 1.5 $0.00 Oct 21, 1:14 PM
WL-02978443 Labor Open 1 $0.00 Oct 21, 1:14 PM
WL-02978444 Travel Open 105 $0.00 Oct 21, 1:14 PM
WL-02978960 Travel Open 300 $0.00 Oct 21, 6:35 PM
WL-02978963 Labor Open 2.5 $0.00 Oct 21, 6:36 PM

Details