📍 Meijer #293 — 1138 WEST 3 MILE ROAD, Sault Ste. Marie MI, 49783
Dec 30, 2024 → Nov 14, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (217 biz days late)
Active: 219 biz days
🕐 Clock stopped: Tech Off Site (Nov 13, 2025)
62d
▶ Clock Running
Status: Created
Dec 30 → Mar 31, 2025
62 business days (counted)
Running total: 62 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Mar 31 → Jun 11, 2025
51 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 11 → Jun 12, 2025
1 business day (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Entered
Jun 12 → Jun 12, 2025
0 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 12 → Jun 20, 2025
5 business days (counted)
Running total: 119 of ? biz days used
100d
▶ Clock Running
Status: Scheduled
Jun 20 → Nov 13, 2025
100 business days (counted)
Running total: 219 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 219 of ? biz days used
Created: Dec 30, 2024Tech Off Site: Nov 13, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Mar 31
Created
▶ Running
62
62
Mar 31 → Jun 11
Assigned
▶ Running
51
113
Jun 11 → Jun 12
Scheduled
▶ Running
1
114
Jun 12 → Jun 12
Entered
▶ Running
0
114
Jun 12 → Jun 20
Assigned
▶ Running
5
119
Jun 20 → Nov 13
Scheduled
▶ Running
100
219
Nov 13 → Nov 13
Tech On Site
▶ Running
0
219
Holding62.3d (excluded)
Coordinators159.7d
Field Work2.3d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
62.3 days
Coordinators
159.7 days
Over SLA
Field Work
2.3 days
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Nov 14, 2025 (47 days early)
📅
220.3 daysTotal Age
⏱️
101.0d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
155.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay101.0 days stuck in "Scheduled"
⏱️
Total Delay155.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.3d
Assigned
57.3d / 0.5d SLA
Scheduled
102.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/12/25 RCook- Per teams conversation with LYoder WO needs to be reassigned to JKuehl to complete with other WOs in the area.
🔧Work Performed
Performed PM on unit per service bulletin successfully.
Storm Keypad has no audio.
🔍Technician Findings
Unit fully functional minus the storm key audio was not functioning.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf