Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (218 biz days late)
Active: 220 biz days
🕐 Clock stopped: Tech Off Site (Nov 14, 2025)
62d
▶ Clock Running
Status: Created
Dec 30 → Mar 31, 2025
62 business days (counted)
Running total: 62 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Mar 31 → Jun 11, 2025
51 business days (counted)
Running total: 113 of ? biz days used
107d
▶ Clock Running
Status: Scheduled
Jun 11 → Nov 14, 2025
107 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 220 of ? biz days used
Created: Dec 30, 2024Tech Off Site: Nov 14, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Mar 31
Created
▶ Running
62
62
Mar 31 → Jun 11
Assigned
▶ Running
51
113
Jun 11 → Nov 14
Scheduled
▶ Running
107
220
Nov 14 → Nov 14
Tech On Site
▶ Running
0
220
Holding62.3d (excluded)
Coordinators158.7d
Field Work1.2d
Billing2.1d
✗ SLA Missed
Holding(excluded from total)
62.3 days
Coordinators
158.7 days
Over SLA
Field Work
1.2 days
Billing
2.1 days
Over SLA
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Nov 14, 2025 (47 days early)
📅
220.3 daysTotal Age
⏱️
107.2d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
156.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay107.2 days stuck in "Scheduled"
⏱️
Total Delay156.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.3d
Assigned
51.5d / 0.5d SLA
Scheduled
107.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
WO Correction Needed
0.6d
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11.17.25 Hshaw - missing signature on FSR form
🔧Work Performed
Performed PM on unit per service bulletin successfully.
Was unable to get a signature due to pharmacy was still closed.
🔍Technician Findings
Unit working properly upon arrival.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station Hardwired
Nov 17, 2025 10:00am
@Jonathan Kuehl did you obtain cust signature? If so, please re-attach the complete FSR form. Thank you