Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01229130 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Music City Annex — 570 Knight Valley Drive, Nashville TN, 37217

Dec 30, 2024 → Sep 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (84 biz days late)
Active: 86 biz days
Paused: 92 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 28, 2025
40 business days (not counted)
22d
▶ Clock Running
Status: Assigned
May 28 → Jun 30, 2025
22 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Entered
Jun 30 → Jun 30, 2025
0 business days (counted)
Running total: 85 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Jun 30 → Sep 12, 2025
52 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 86 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 15, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → May 28 Ready for Release ⏸ Paused 40 —
May 28 → Jun 30 Assigned ▶ Running 22 85
Jun 30 → Jun 30 Entered ▶ Running 0 85
Jun 30 → Sep 12 Ready for Release ⏸ Paused 52 —
Sep 12 → Sep 15 Scheduled ▶ Running 1 86
Sep 15 → Sep 15 Tech On Site ▶ Running 0 86
Dispatch 0.0d
Holding 156.8d (excluded)
Coordinators 24.1d
Field Work 0.8d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
156.8 days
Coordinators
24.1 days
Over SLA
Field Work
0.8 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 15, 2025 (107 days early)
📅
178.3 days Total Age
⏱️
63.3d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
22.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 63.3 days stuck in "On Hold"
⏱️
Total Delay 22.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
93.6d
Assigned
22.7d / 0.5d SLA
Entered
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/12 MOwens Called and spoke to Michael Curry. Scheduled visit for Monday 9/15 eta around 9am.

Michael Curry 615-981-6188. Call him before you get onsite

🔧 Work Performed
I checked the BP with Manometer and checked the scale with a 10 LB weight. All readings were within spec. I logged into the Kiosk using the Higi app and checked my BP, stop button and weight. I checked the seat lock and wiped down outside of Kiosk and vacuumed inside of Kiosk cabinet.
🔍 Technician Findings
I arrived on site to do a PM on the Kiosk. Kiosk plugged in and top monitor was scrolling ads bottom monitor was on the home screen ready for use. tower lights and seat lights were on.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Dec 30, 4:49 PM
Work Order: WO-01229130
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 41.0 business days
👷
▶
2 Technician Assigned May 28, 2:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 57d 2h
🚨 23.0 business days
🆕
▶
2 Status: Entered Jun 30, 3:16 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Stephanie Ramen
From: Entered
To: Ready for Release
Duration in Previous: 1m
🚨 53.0 business days
👷
▶
3 Technician Assigned Sep 12, 5:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-15T13:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Release
To: Scheduled
Duration in Previous: 74d 1h
⏳ 1.9 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Sep 15, 10:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 17h
⏱️
3x Labor Added Sep 15, 1:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.65, 50
✔️
Status: Completed by MICHAEL SWINGLE Sep 15, 1:28 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 19m
🏁
Status: Closed by MICHAEL SWINGLE Sep 15, 4:23 PM
From: Completed
To: Closed
Duration in Previous: 2h 55m
📄
Status: Ready to Bill by Timothy Amburgey Sep 16, 8:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 24m
📨
Status: Invoice Pending by Timothy Amburgey Sep 16, 9:21 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 33m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 21, 10:06 PM
Invoice Number: SM-241037

Bottlenecks

Assigned
Duration: 22.7 business days (threshold: 4.0 business hours)
Exceeded by 22.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
Sep 15, 9:00 AM
Created
Dec 30, 4:49 PM
Invoice #
SM-241037

Work Details (3)

Name Type Status Qty Amount Date
WL-02936067 Labor Open 1.65 $0.00 Sep 15, 1:13 PM
WL-02936068 Labor Open 1 $0.00 Sep 15, 1:13 PM
WL-02936069 Travel Open 50 $0.00 Sep 15, 1:13 PM

Details