📍 Saint Catherine Hospital — 4321 Fir Street, East Chicago IN, 46312
Dec 30, 2024 → Sep 26, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (67 biz days late)
Active: 69 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 18, 2025
118 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 26, 2025
6 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Dec 30, 2024Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 18
Ready for Release
⏸ Paused
118
—
Sep 18 → Sep 18
Assigned
▶ Running
0
63
Sep 18 → Sep 26
Scheduled
▶ Running
6
69
Sep 26 → Sep 26
Tech On Site
▶ Running
0
69
Holding182.2d (excluded)
Coordinators6.7d
Field Work0.9d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
182.2 days
Coordinators
6.7 days
Over SLA
Field Work
0.9 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 26, 2025 (96 days early)
📅
187.3 daysTotal Age
⏱️
119.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
4.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay119.0 days stuck in "Ready for Release"
⏱️
Total Delay4.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
119.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
08/18/2025 LHill- spoke with Ann Mitchell at 219-934-2861. She confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No
Certain day or time: anytime M-F 8:00 am – 5:30 pm.
Confirmed contact information is correct: yes
Unit is in a public area. Located by the Chapel.
🔧Work Performed
9/26/2025 Mike Huffman. Completed the PM, field service report and obtained signature from Ann Mitchell.
🔍Technician Findings
Kiosk does not show signs of customer damage.
Kiosk is fully operational. Yes
Was the kiosk unplugged on arrival? No
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk Hard wired
📋
Outbound to +12199342861
Completed Aug 18, 2025
08/18/2025 LHill- spoke with Ann Mitchell at 219-934-2861. She confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No
Certain day or time: anytime M-F 8:00 am – 5:30 pm.
Confirmed contact information is correct: yes
Unit is in a public area. Located by the Chapel.
📅
WO-01230339 - Preventive Maintenance - ZT2776-HW - East Chicago - Saint Catherine Hospital
Sep 26, 2025 12:00pm – 1:00pm
Work Order: WO-01230339
Account: HIGI LLC
Customer Case Number:
Location: Saint Catherine Hospital
Address: 4321 Fir Street, East Chicago, IN 46312
Manufacturer: Higi
Model #: ZT2776-HW
Serial #: CSA-2014124376
Contact Name: Ann Mitchell
Contact Phone: 219-934-2861
Contact Email:
Due Date: 12/31/2