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← WO Overview

WO-01230340 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Saint Mary Medical Center — 1500 South Lake Park Avenue, Hobart IN, 46342

Dec 30, 2024 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (64 biz days late)
Active: 66 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 18, 2025
118 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 23, 2025
3 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 66 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 18 Ready for Release ⏸ Paused 118 —
Sep 18 → Sep 18 Assigned ▶ Running 0 63
Sep 18 → Sep 23 Scheduled ▶ Running 3 66
Sep 23 → Sep 23 Tech On Site ▶ Running 0 66
Holding 182.2d (excluded)
Coordinators 3.7d
Field Work 0.1d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
182.2 days
Coordinators
3.7 days
Over SLA
Field Work
0.1 days
Billing
0.3 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 23, 2025 (99 days early)
📅
184.3 days Total Age
⏱️
119.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 119.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
119.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


9/18/25 RCook- Rescheduling for later time due to WO-01228994 needing to be completed by 3PM.


08/18/2025 LHill- spoke with Kayla at 219-934-2861. She confirmed contact and equipment below.  

Unit is onsite: yes 

Scheduling ahead needed: No 

Certain day or time: anytime M-F 8:00 am – 4:00 pm.  

Confirmed contact information is correct: yes 

Unit is in a public area. Located by the Emergency Room Entrance then go towards the cafeteria. 

🔧 Work Performed
9/23/2025 M. Huffman. Completed the PM, field service report and obtained signature from Customer Kayla
🔍 Technician Findings
Kiosk does not show signs of customer damage. Kiosk is fully operational. Yes Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230340
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:18 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 119.0 business days
👷
▶
4 Technician Assigned Sep 18, 2:41 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 170d 2h
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-23T13:00:00.000+0000, 2025-09-23T17:00:00.000+0000
📅
Dispatch Scheduled by Rhea Berry Sep 18, 2:47 PM
Scheduled For: 2025-09-23T18:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Sep 23, 1:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
▶
2 3x Labor Added Sep 23, 2:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 38m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 24, 10:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 46m
📨
Status: Invoice Pending by Hannah Shaw Sep 24, 11:24 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
💰
Status: Invoiced by Hannah Shaw Sep 24, 12:25 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 29, 10:55 AM
Invoice Number: SM-241854

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Sep 23, 2:30 PM
Created
Dec 30, 4:51 PM
Invoice #
SM-241854

Work Details (3)

Name Type Status Qty Amount Date
WL-02946008 Labor Open 1 $0.00 Sep 23, 2:27 PM
WL-02946009 Labor Open 1 $0.00 Sep 23, 2:27 PM
WL-02946010 Travel Open 26 $0.00 Sep 23, 2:27 PM

Details