📍 Sure-Save Pharmacy 2 — 30694 Highway 72, Suite A, Madison AL, 35756
Dec 30, 2024 → Sep 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (62 biz days late)
Active: 64 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 10, 2025
112 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 64 of ? biz days used
Created: Dec 30, 2024Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 10
Ready for Release
⏸ Paused
112
—
Sep 10 → Sep 10
Assigned
▶ Running
0
63
Sep 10 → Sep 11
Scheduled
▶ Running
1
64
Sep 11 → Sep 11
Tech On Site
▶ Running
0
64
Holding176.2d (excluded)
Coordinators1.8d
Field Work0.1d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
176.2 days
Coordinators
1.8 days
Field Work
0.1 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 11, 2025 (111 days early)
📅
176.3 daysTotal Age
⏱️
113.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
0.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay113.0 days stuck in "Ready for Release"
⏱️
Total Delay0.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
113.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
08/20/2025 LHill-spoke with Matt at 256-230-6200 . He confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No.
Certain day or time: anytime. M-F 8AM-8PM
Confirmed contact information is correct: yes
Unit is in public area. Located in the waiting area of pharmacy.
08/19/2025 LHill-called 256-230-6200 for JT to confirm equipment & contact. He was already gone for the day. Call back tomorrow morning.
08/18/2025 LHill-LM at 256-230-6200 for JT to confirm equipment & contact.
08/13/2025 LHill-spoke with Seth at 256-230-6200 to confirm equipment & contact. He advised to call back on Friday for JT.
4/3 KHensley- per Google, best phone number for the site is 256-230-6200 and the hours are M-F 8 am-8 pm
🔧Work Performed
I checked the BP with Manometer and checked the scale with a 10 LB weight. All readings were within spec. I logged into the Kiosk using the Higi app and checked my BP, stop button and weight. I checked the seat lock and wiped down outside of Kiosk and vacuumed inside of Kiosk cabinet.
🔍Technician Findings
I arrived on site to do a PM on the Kiosk. Kiosk plugged in and top monitor was scrolling ads bottom monitor was on the home screen ready for use. tower lights and seat lights were on.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station Hardwired
📋
Outbound to +12562306200
Completed Aug 20, 2025
08/20/2025 LHill-spoke with Matt at 256-230-6200 . He confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No.
Certain day or time: anytime. M-F 8AM-8PM
Confirmed contact information is correct: yes
Unit is in public area. Located in the waiting area of pharmacy.
📋
Outbound to +12562306200
Completed Aug 19, 2025
08/19/2025 LHill-called 256-230-6200 for JT to confirm equipment & contact. He was already gone for the day. Call back tomorrow morning.
📋
Outbound to +12562306200
Completed Aug 18, 2025
08/18/2025 LHill-LM at 256-230-6200 for JT to confirm equipment & contact.
📋
Outbound to +12562306200
Completed Aug 13, 2025
08/13/2025 LHill-spoke with Seth at 256-230-6200 to confirm equipment & contact. He advised to call back on Friday for JT.
Work Order: WO-01230352
Account: HIGI LLC
Customer Case Number:
Location: Sure-Save Pharmacy 2
Address: 30694 Highway 72, Suite A, Madison, AL 35756
Manufacturer:
Model #: ZT2776-HW
Serial #: CSA-2014124357
Contact Name: Matt
Contact Phone: 256-230-6200
Contact Email:
Due Date: 12/31/2025
Schedul