Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230364 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 USPS — 100 S 1St St, Minneapolis MN, 55401

Dec 30, 2024 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (135 biz days late)
Active: 137 biz days
Paused: 98 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 20, 2025
98 business days (not counted)
73d
▶ Clock Running
Status: On Hold
Aug 20 → Dec 8, 2025
73 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 137 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 137 of ? biz days used
Created: Dec 30, 2024 Completed: Dec 9, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 20 Ready for Release ⏸ Paused 98 —
Aug 20 → Dec 8 On Hold ▶ Running 73 136
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 136
Dec 8 → Dec 8 Assigned ▶ Running 0 136
Dec 8 → Dec 9 Scheduled ▶ Running 1 137
Dec 9 → Dec 9 Tech On Site ▶ Running 0 137
Holding 236.2d (excluded)
Coordinators 1.9d
Field Work 0.2d
Billing 1.6d
✗ SLA Missed
Holding (excluded from total)
236.2 days
Coordinators
1.9 days
Field Work
0.2 days
Billing
1.6 days
Over SLA
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
235.3 days Total Age
⏱️
99.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 99.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
137.3d
Ready for Release
99.0d
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8/2025 CRamen spoke with Helen and scheduled for Tuesday 12/9/2025 with tech arrival between 9-10am. Tech to call Helen upon arrival 612-349-4417 to get access. 


12/5/2025 Updated contact info. RFS


08/20/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact.


08/20/2025 LHill –LM at (202) 230-4859 confirm equipment & contact.  


08/19/2025 LHill LM at (202) 230-4859 to confirm equipment & contact. 


08/18/2025 LHill LM at (202) 230-4859 to confirm equipment & contact.  


08/15/2025 LHill LM at (202) 230-4859  to confirm equipment & contact.   

 

🔧 Work Performed
12/9/25 Traveled to site Found unit offline by design ( government office doesn’t want online) Completed PM Completed paperwork Traveled from site Closed WO
🔍 Technician Findings
Unit needed PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230364
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 99.0 business days
⏸️
Status: On Hold by Laura Hill Aug 20, 9:46 AM
From: Ready for Release
To: On Hold
Duration in Previous: 140d 21h
🚨 74.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Dec 8, 11:43 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 110d 2h
👷
▶
3 Technician Assigned Dec 8, 1:16 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 33m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-09T15:00:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Dec 9, 10:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 27m
⏱️
▶
2 3x Labor Added Dec 9, 11:06 AM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 5
✔️
Status: Completed by Ronnie Salone Dec 9, 11:18 AM
From: Tech On Site
To: Completed
Duration in Previous: 33m
🏁
Status: Closed by Ronnie Salone Dec 9, 12:14 PM
From: Completed
To: Closed
Duration in Previous: 55m
📄
Status: Ready to Bill by Timothy Amburgey Dec 9, 1:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 41m
📨
Status: Invoice Pending by Timothy Amburgey Dec 10, 8:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19h 1m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 12, 7:56 PM
Invoice Number: SM-248627

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Dec 9, 10:00 AM
Created
Dec 30, 4:51 PM
Invoice #
SM-248627

Work Details (5)

Name Type Status Qty Amount Date
WL-03031205 Labor Open 0.25 $0.00 Dec 9, 11:06 AM
WL-03031206 Labor Open 1 $0.00 Dec 9, 11:06 AM
WL-03031207 Labor Open 0.25 $0.00 Dec 9, 11:06 AM
WL-03031219 Travel Open 5 $0.00 Dec 9, 11:10 AM
WL-03031220 Travel Open 5 $0.00 Dec 9, 11:10 AM

Details