Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230445 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #080 Dick Road — 651 Dick Road, Depew NY, 14043

Dec 30, 2024 → Sep 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (71 biz days late)
Active: 73 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jul 24, 2025
79 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Aug 7, 2025
10 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 73 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Sep 12, 2025
25 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 73 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 12, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Jul 24 Ready for Release ⏸ Paused 79 —
Jul 24 → Jul 24 Assigned ▶ Running 0 63
Jul 24 → Aug 7 Scheduled ▶ Running 10 73
Aug 7 → Aug 7 Entered ▶ Running 0 73
Aug 7 → Sep 12 Ready for Release ⏸ Paused 25 —
Sep 12 → Sep 12 Assigned ▶ Running 0 73
Sep 12 → Sep 12 Scheduled ▶ Running 0 73
Sep 12 → Sep 12 Tech On Site ▶ Running 0 73
Holding 169.2d (excluded)
Coordinators 11.0d
Field Work 0.9d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
169.2 days
Coordinators
11.0 days
Over SLA
Field Work
0.9 days
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 13, 2025 (109 days early)
📅
177.3 days Total Age
⏱️
80.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 80.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
106.0d
Assigned
0.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Changed BIOS setting. Performed self test and received email results.
🔍 Technician Findings
Kiosk online in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230445
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 80.0 business days
👷
▶
4 Technician Assigned Jul 24, 12:06 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 113d 23h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-07-29T15:45:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jul 24, 2:07 PM
Scheduled For: 2025-07-30T15:45:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jul 25, 10:47 AM
Scheduled For: 2025-08-06T15:45:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 4, 3:17 PM
Scheduled For: 2025-08-18T15:45:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kourtney Smith Aug 7, 12:03 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 13d 23h, 0m
🚨 26.0 business days
👷
▶
3 Technician Assigned Sep 12, 12:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 36d 0h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-12T18:00:00.000+0000
🔧
Status: Tech On Site by Erwin Forster Sep 12, 1:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10m
✔️
Status: Completed by Erwin Forster Sep 12, 1:52 PM
From: Tech On Site
To: Completed
Duration in Previous: 44m
⏱️
3x Labor Added Sep 12, 7:02 PM
Type: Labor, Travel
Status: Open
Qty: 0.16666666666667, 0.83333333333333, 5.6
🏁
Status: Closed by Erwin Forster Sep 12, 8:24 PM
From: Completed
To: Closed
Duration in Previous: 6h 31m
⏳ 1.4 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 15, 10:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
Status: Invoice Pending by Timothy Amburgey Sep 15, 12:30 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 50m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:28 PM
Invoice Number: SM-240942

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Sep 12, 2:00 PM
Created
Dec 30, 4:51 PM
Invoice #
SM-240942

Work Details (3)

Name Type Status Qty Amount Date
WL-02934765 Labor Open 0.16666666666667 $0.00 Sep 12, 7:02 PM
WL-02934766 Labor Open 0.83333333333333 $0.00 Sep 12, 7:02 PM
WL-02934767 Travel Open 5.6 $0.00 Sep 12, 7:02 PM

Details