Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230471 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans 124 — 200 Boylston St, Chestnut Hill MA, 02467

Dec 30, 2024 → Sep 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (75 biz days late)
Active: 77 biz days
Paused: 100 biz days
🕐 Clock stopped: Tech Off Site (Sep 12, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 11, 2025
13 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Completed
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Closed
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 77 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Sep 12, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 22 Ready for Release ⏸ Paused 100 —
Aug 22 → Aug 22 Assigned ▶ Running 0 63
Aug 22 → Sep 11 Scheduled ▶ Running 13 76
Sep 11 → Sep 11 Completed ▶ Running 0 76
Sep 11 → Sep 11 Closed ▶ Running 0 76
Sep 11 → Sep 12 Incomplete ▶ Running 1 77
Sep 12 → Sep 12 Scheduled ▶ Running 0 77
Holding 164.2d (excluded)
Coordinators 14.2d
Field Work 1.0d
Incomplete 1.0d (excluded)
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
164.2 days
Coordinators
14.2 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
1.0 days
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 13, 2025 (109 days early)
📅
177.3 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Scheduled
14.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
1.0d
Tech Off Site
1.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-12-25 dt

wo was completed today. i accidently completed this work order yesterday by accident. i clicked on this wo by accident. Matt reopened yesterday. i deleted all entries and i completed it today. on its originally scheduled day

🔧 Work Performed
Upon arrival, unit up and running. LEDs illuminated. Top and bottom screens display properly. Seat lock functioning Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
Upon arrival, unit up and running. LEDs illuminated. Top and bottom screens display properly. Seat lock functioning Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230471
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 101.0 business days
👷
▶
4 Technician Assigned Aug 22, 9:16 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 142d 20h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-12T13:30:00.000+0000
🚨 14.0 business days
✔️
▶
2 Status: Completed Sep 11, 7:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 3m
⚠️
Status: Incomplete by Matthew Bateman Sep 11, 7:56 PM
From: Closed
To: Incomplete
Duration in Previous: 18m
🗓️
▶
2 Status: Scheduled Sep 12, 10:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-09-12T13:01:00.000+0000
🚗
Status: Tech Off Site by David Trost Sep 12, 11:42 AM
From: Scheduled
To: Tech Off Site
Duration in Previous: 1h 35m
⏱️
▶
2 3x Labor Added Sep 12, 9:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Tech Off Site
To: Completed
Duration in Previous: 9h 40m
🏁
Status: Closed by David Trost Sep 12, 9:28 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.3 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 15, 10:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
Status: Invoice Pending by Timothy Amburgey Sep 15, 12:30 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 55m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:28 PM
Invoice Number: SM-240942

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 12, 9:01 AM
Created
Dec 30, 4:51 PM
Invoice #
SM-240942

Work Details (3)

Name Type Status Qty Amount Date
WL-02934906 Labor Open 1.25 $0.00 Sep 12, 9:22 PM
WL-02934907 Labor Open 0.75 $0.00 Sep 12, 9:22 PM
WL-02934908 Travel Open 37 $0.00 Sep 12, 9:22 PM

Details