Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230478 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans Regional Service Center — 820 Keystone Blvd, Pottsville PA, 17901

Dec 30, 2024 → Nov 7, 2025

🔴 Behind
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (97 biz days late)
Active: 99 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 5, 2025
87 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Entered
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 63 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Sep 17, 2025
30 business days (not counted)
23d
▶ Clock Running
Status: Assigned
Sep 17 → Oct 21, 2025
23 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Nov 7, 2025
13 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 99 of ? biz days used
Created: Dec 30, 2024 Completed: Nov 7, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 5 Ready for Release ⏸ Paused 87 —
Aug 5 → Aug 5 Assigned ▶ Running 0 63
Aug 5 → Aug 5 Scheduled ▶ Running 0 63
Aug 5 → Aug 5 Entered ▶ Running 0 63
Aug 5 → Sep 17 Ready for Release ⏸ Paused 30 —
Sep 17 → Oct 21 Assigned ▶ Running 23 86
Oct 21 → Nov 7 Scheduled ▶ Running 13 99
Nov 7 → Nov 7 Tech On Site ▶ Running 0 99
Holding 182.2d (excluded)
Coordinators 38.0d
Field Work 1.1d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
182.2 days
Coordinators
38.0 days
Over SLA
Field Work
1.1 days
Billing
1.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 (64 days overdue)
📅
216.3 days Total Age
⏱️
88.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
10-Invoiced • 429 days old
🚨
Primary Delay 88.0 days stuck in "Ready for Release"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
119.0d
Assigned
24.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/25 RCook- Spoke with Heidi Cooper, scheduled for 11/7/25. Arrival time between 8-10AM. States technician will need to show a picture ID when he checks in. Heidi will be the contact for that day at (570) 544-8400


10/21/25 RCook- LM with Heidi Cooper/Facilities maintenance to discuss scheduling. 

🔧 Work Performed
Perform PM. Clean kiosk. Clean both screens. Recalibrate BP and scale. Check audio and touchscreen. Test unit for functionality.
🔍 Technician Findings
Checked in with security. Kiosk is located by the employee break room. Kiosk is plugged in and in service with no customer damage.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230478
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 88.0 business days
👷
▶
4 Technician Assigned Aug 5, 8:42 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 125d 20h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned, Scheduled, Entered
To: Scheduled, Entered, Ready for Release
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-08-12T15:15:00.000+0000
🚨 31.0 business days
👷
▶
2 Technician Assigned Sep 17, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 43d 2h
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Oct 21, 10:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-11-07T14:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Philip Krogstad Nov 7, 9:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 23h
⏱️
3x Labor Added Nov 7, 9:54 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 35
✔️
Status: Completed by Philip Krogstad Nov 7, 10:09 AM
From: Tech On Site
To: Completed
Duration in Previous: 54m
🏁
Status: Closed by Philip Krogstad Nov 7, 8:12 PM
From: Completed
To: Closed
Duration in Previous: 10h 3m
⏳ 1.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 10, 11:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
💰
Status: Invoiced by Timothy Amburgey Nov 10, 12:43 PM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 1h 41m, 0m
⏳ 1.0 business days
📋
▶
2 Status: 10-Invoiced Nov 11, 4:29 PM
Status: 10-Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-246110

Bottlenecks

Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
10-Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Philip Krogstad
Scheduled
Nov 7, 9:00 AM
Created
Dec 30, 4:51 PM
Invoice #
SM-246110

Work Details (3)

Name Type Status Qty Amount Date
WL-02999577 Labor Open 1.25 $0.00 Nov 7, 9:54 AM
WL-02999578 Labor Open 1 $0.00 Nov 7, 9:54 AM
WL-02999579 Travel Open 35 $0.00 Nov 7, 9:54 AM

Details