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← WO Overview

WO-01230496 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Illinois State University, Campus Recreation and Student Fitness Center — 347 S. University St., Norma IL, 61761

Dec 30, 2024 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (74 biz days late)
Active: 76 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 11, 2025
13 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 76 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 22 Ready for Release ⏸ Paused 100 —
Aug 22 → Aug 22 Assigned ▶ Running 0 63
Aug 22 → Sep 11 Scheduled ▶ Running 13 76
Sep 11 → Sep 11 Tech On Site ▶ Running 0 76
Holding 164.2d (excluded)
Coordinators 14.0d
Field Work 0.2d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
164.2 days
Coordinators
14.0 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
176.3 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


08/15/2025 LHill-spoke with Matt Seibring at 309-438-5373  confirmed contact and equipment below.  

Unit is onsite: yes 

Scheduling ahead needed: No 

Certain day or time: anytime M-F 6 am – 8 pm 

Confirmed contact information is correct: yes 

Unit is in a public area.   


08/14/2025 LHill LM at (309) 438-5508 for Kelly Walker to confirm equipment & contact.   

 

🔧 Work Performed
9/11/2025 M. Huffman. Completed the PM, field service report and obtained signature from Matt Seibring.
🔍 Technician Findings
Kiosk does not show signs of customer damage. Kiosk is fully operational. Yes Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230496
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:18 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 101.0 business days
👷
▶
2 Technician Assigned Aug 22, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 142d 22h
🗓️
▶
2 Status: Scheduled Aug 22, 11:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-11T13:00:00.000+0000
📅
Dispatch Scheduled by Rhea Berry Aug 22, 12:00 PM
Scheduled For: 2025-09-11T13:15:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Sep 11, 9:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 22h
⏱️
3x Labor Added Sep 11, 10:37 AM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 60
✔️
Status: Completed by MICHAEL HUFFMAN Sep 11, 11:52 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 55m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 30m
📨
Status: Invoice Pending by Timothy Amburgey Sep 12, 10:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 18m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:49 AM
Invoice Number: SM-240835

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Sep 11, 9:15 AM
Created
Dec 30, 4:51 PM
Invoice #
SM-240835

Work Details (3)

Name Type Status Qty Amount Date
WL-02932273 Labor Open 1 $0.00 Sep 11, 10:37 AM
WL-02932274 Labor Open 0.5 $0.00 Sep 11, 10:37 AM
WL-02932275 Travel Open 60 $0.00 Sep 11, 10:37 AM

Details