📍 Giant Pharmacy 2317 — 18140 Village Mart Dr., Olney MD, 20832
Dec 30, 2024 → Sep 30, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (86 biz days late)
Active: 88 biz days
Paused: 101 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
55d
▶ Clock Running
Status: Created
Dec 30 → Mar 20, 2025
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 20 → Mar 22, 2025
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 22 → Apr 1, 2025
7 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 8, 2025
5 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 8 → Apr 23, 2025
11 business days (counted)
Running total: 74 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Sep 10, 2025
96 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 26, 2025
12 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 30, 2025
2 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 88 of ? biz days used
Created: Dec 30, 2024Completed: Sep 30, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Mar 20
Created
▶ Running
55
55
Mar 20 → Mar 22
Canceled
▶ Running
1
56
Mar 22 → Apr 1
On Hold
▶ Running
7
63
Apr 1 → Apr 8
Ready for Release
⏸ Paused
5
—
Apr 8 → Apr 23
Canceled
▶ Running
11
74
Apr 23 → Sep 10
Ready for Release
⏸ Paused
96
—
Sep 10 → Sep 26
Assigned
▶ Running
12
86
Sep 26 → Sep 30
Scheduled
▶ Running
2
88
Sep 30 → Sep 30
Tech On Site
▶ Running
0
88
Holding164.6d (excluded)
Coordinators15.1d
Field Work0.5d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
164.6 days
Coordinators
15.1 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 1, 2025 (91 days early)
📅
189.5 daysTotal Age
⏱️
96.4d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
12.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay96.4 days stuck in "Ready for Release"
⏱️
Total Delay12.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
62.3d
Canceled
13.3d
Ready for Release
102.3d
Assigned
12.5d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/8/2025jsell
cancel and adding to WO-01263478
🔧Work Performed
9/30/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
9/30/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf