📍 Giant Pharmacy 389 — 38069 Town Center Drive Unit 9, Millville DE, 19967
Dec 30, 2024 → Sep 30, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (65 biz days late)
Active: 67 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 25, 2025
123 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 30, 2025
2 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Oct 1, 2025
1 business day (counted)
Running total: 67 of ? biz days used
Created: Dec 30, 2024Completed: Oct 1, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 25
Ready for Release
⏸ Paused
123
—
Sep 25 → Sep 26
Assigned
▶ Running
1
64
Sep 26 → Sep 30
Scheduled
▶ Running
2
66
Sep 30 → Oct 1
Tech On Site
▶ Running
1
67
Holding187.2d (excluded)
Coordinators4.1d
Field Work0.6d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
187.2 days
Coordinators
4.1 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 1, 2025 (91 days early)
📅
189.7 daysTotal Age
⏱️
124.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
1.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay124.0 days stuck in "Ready for Release"
⏱️
Total Delay1.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
124.0d
Assigned
1.6d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM completed per WI-ST-310; Lightly dusted inside and outside of higi; Checked and calibrated audio & volume, BP, touch screen and weight bench; Wiped down higi with disinfectant cleaner; Tested for functionality.
🔍Technician Findings
Checked in with store manager. No customer damage found to kiosk. Kiosk was found to be plugged in. Kiosk is fully operational.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01230546
Account: HIGI LLC
Customer Case Number:
Location: Giant Pharmacy 389
Address: 38069 Town Center Drive Unit 9, Millville, DE 19967
Manufacturer:
Model #: ZT2776-WIFI
Serial #: CSA-2014030548
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Scheduled Date/T