Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230615 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer Groceries #320 — 1400 Boardman-Canfield Road, Boardman OH, 44512

Dec 30, 2024 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (226 biz days late)
Active: 228 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 2, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 9, 2025
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 10, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Jan 10 → Jan 10, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 10 → Feb 5, 2025
17 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 7, 2025
2 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 7 → Feb 25, 2025
11 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2025
0 business days (counted)
Running total: 38 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 25 → Apr 2, 2025
26 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 64 of ? biz days used
160d
▶ Clock Running
Status: On Hold
Apr 2 → Nov 20, 2025
160 business days (counted)
Running total: 224 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 224 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 224 of ? biz days used
▶ Clock Running
Status: Entered
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 224 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 224 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 26, 2025
4 business days (counted)
Running total: 228 of ? biz days used
Created: Dec 30, 2024 Completed: Nov 26, 2025
Show SLA Clock Detail (21 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Jan 2 Created ▶ Running 2 2
Jan 2 → Jan 2 Assigned ▶ Running 0 2
Jan 2 → Jan 9 Scheduled ▶ Running 5 7
Jan 9 → Jan 9 Entered ▶ Running 0 7
Jan 9 → Jan 9 On Hold ▶ Running 0 7
Jan 9 → Jan 9 Assigned ▶ Running 0 7
Jan 9 → Jan 10 Scheduled ▶ Running 1 8
Jan 10 → Jan 10 Entered ▶ Running 0 8
Jan 10 → Feb 5 On Hold ▶ Running 17 25
Feb 5 → Feb 5 Assigned ▶ Running 0 25
Feb 5 → Feb 7 Scheduled ▶ Running 2 27
Feb 7 → Feb 25 On Hold ▶ Running 11 38
Feb 25 → Feb 25 Assigned ▶ Running 0 38
Feb 25 → Apr 2 Scheduled ▶ Running 26 64
Apr 2 → Apr 2 Entered ▶ Running 0 64
Apr 2 → Nov 20 On Hold ▶ Running 160 224
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 224
Nov 20 → Nov 20 Assigned ▶ Running 0 224
Nov 20 → Nov 20 Entered ▶ Running 0 224
Nov 20 → Nov 20 Assigned ▶ Running 0 224
Nov 20 → Nov 26 Scheduled ▶ Running 4 228
Holding 192.6d (excluded)
Coordinators 42.2d
Billing 1.1d
✗ SLA Missed
Holding (excluded from total)
192.6 days
Coordinators
42.2 days
Over SLA
Billing
1.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
227.7 days Total Age
⏱️
161.0d in On Hold Longest Stage
🔄
18 transitions Status Changes
⚠️
32.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 161.0 days stuck in "On Hold"
⏱️
Total Delay 32.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
192.6d
Assigned
0.0d / 0.5d SLA
Scheduled
42.2d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.26.25 hshaw - missing pictures

11/20/2025 Repair completed, Please proceed with PM.


4/2 LBasharat placing back on-hold due to repair..

2/7/2025 SRamen - sent KSMith a teams message to reach out to tech to ensure he does not do these today. Higi PMs are still on hold and we cannot do them yet.

🔧 Work Performed
PM completed No parts or repairs needed
🔍 Technician Findings
Unit working as intended
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230615
Type: Preventive Maintenance
Priority: PSM
⏳ 2.9 business days
👷
▶
4 Technician Assigned Jan 2, 9:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold
To: Assigned
Duration in Previous: 2d 16h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-01-02T19:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kourtney Smith Jan 2, 11:50 AM
Scheduled For: 2025-01-08T19:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jan 2, 3:52 PM
Scheduled For: 2025-01-09T19:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Kourtney Smith Jan 9, 8:33 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 6d 23h, 0m
👷
▶
3 Technician Assigned Jan 9, 8:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 19m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-01-13T13:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Jan 10, 4:42 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 1d 7h, 0m
🚨 17.9 business days
👷
▶
3 Technician Assigned Feb 5, 8:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 25d 16h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-02-07T17:00:00.000+0000
⏳ 3.0 business days
⏸️
Status: On Hold by Stephanie Ramen Feb 7, 10:01 AM
From: Scheduled
To: On Hold
Duration in Previous: 2d 1h
🚨 12.0 business days
👷
▶
3 Technician Assigned Feb 25, 8:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 17d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-03-03T13:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 25, 12:22 PM
Scheduled For: 2025-03-05T13:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 26, 11:55 AM
Scheduled For: 2025-03-06T13:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 26, 12:30 PM
Scheduled For: 2025-03-07T13:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 3, 9:42 AM
Scheduled For: 2025-03-11T12:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 5, 11:50 AM
Scheduled For: 2025-03-14T12:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandon Green Mar 7, 3:55 PM
Scheduled For: 2025-03-14T13:30:00.000+0000, 2025-03-14T14:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 10, 12:29 PM
Scheduled For: 2025-03-19T14:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 17, 8:56 AM
Scheduled For: 2025-03-26T14:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 19, 11:34 AM
Scheduled For: 2025-04-07T14:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 28, 8:11 AM
Scheduled For: 2025-04-09T14:30:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Lindsey Basharat Apr 2, 10:59 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 36d 1h, 0m
🚨 161.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Nov 20, 12:35 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 232d 2h
👷
▶
5 Status: Assigned Nov 20, 12:47 PM
Status: Assigned → Technician Assigned → Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h6e00000IIBOvAAP, Dustin Antolin
🆕
Status: Entered by Charles Ramen
From: Assigned, Entered
To: Entered, Assigned, Scheduled
Duration in Previous: 1m, 0m
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000HFAXQQA5, Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandon Green Nov 24, 9:24 PM
Scheduled For: 2025-11-25T12:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Nov 25, 9:21 AM
Scheduled For: 2025-11-25T13:30:00.000+0000, 2025-11-25T14:00:00.000+0000, 2025-11-25T14:30:00.000+0000
⏱️
▶
2 3x Labor Added Nov 25, 10:23 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 9h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Nov 26, 10:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 11h 42m
🏁
Status: Closed by Brandon Green Nov 26, 6:57 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 48m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 9:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 10:36 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 41m
💰
Status: Invoiced by Hannah Shaw Dec 1, 10:43 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Dec 1, 12:36 PM
Invoice Number: SM-247843

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
Nov 25, 9:30 AM
Created
Dec 30, 4:51 PM
Invoice #
SM-247843

Work Details (3)

Name Type Status Qty Amount Date
WL-03020416 Labor Open 0.25 $0.00 Nov 25, 10:23 PM
WL-03020417 Labor Open 1 $0.00 Nov 25, 10:23 PM
WL-03020418 Travel Open 10 $0.00 Nov 25, 10:23 PM

Details