📍 Publix 1260 — 5052 N Highway 41, Apollo Beach FL, 33572
Dec 30, 2024 → Oct 28, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (84 biz days late)
Active: 86 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 23, 2025
57 business days (not counted)
▶ Clock Running
Status: Canceled
Jun 23 → Jul 2, 2025
7 business days (counted)
Running total: 70 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Jul 2 → Oct 3, 2025
65 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 70 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 28, 2025
16 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 86 of ? biz days used
Created: Dec 30, 2024Completed: Oct 28, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Jun 23
Ready for Release
⏸ Paused
57
—
Jun 23 → Jul 2
Canceled
▶ Running
7
70
Jul 2 → Oct 3
Ready for Release
⏸ Paused
65
—
Oct 3 → Oct 3
Assigned
▶ Running
0
70
Oct 3 → Oct 28
Scheduled
▶ Running
16
86
Oct 28 → Oct 28
Tech On Site
▶ Running
0
86
Holding187.2d (excluded)
Coordinators17.1d
Field Work0.6d
Billing1.5d
✗ SLA Missed
Holding(excluded from total)
187.2 days
Coordinators
17.1 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 29, 2025 (63 days early)
📅
208.5 daysTotal Age
⏱️
66.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
15.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay66.0 days stuck in "Ready for Release"
⏱️
Total Delay15.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
124.0d
Canceled
7.9d
Assigned
0.1d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/23/2025jsells
cancel and adding to repair WO-01283604
🔧Work Performed
PM service
🔍Technician Findings
Fully functional in kiosk and online
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf