Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (99 biz days late)
Active: 101 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 3, 2025
129 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Oct 29, 2025
17 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 80 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Oct 29 → Dec 2, 2025
21 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 101 of ? biz days used
Created: Dec 30, 2024Completed: Dec 2, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Oct 3
Ready for Release
⏸ Paused
129
—
Oct 3 → Oct 29
Ready for Scheduling
▶ Running
17
80
Oct 29 → Oct 29
Assigned
▶ Running
0
80
Oct 29 → Dec 2
Scheduled
▶ Running
21
101
Dec 2 → Dec 2
Tech On Site
▶ Running
0
101
Holding193.2d (excluded)
Coordinators39.0d
Field Work0.8d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
193.2 days
Coordinators
39.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Dec 2, 2025 (29 days early)
📅
230.3 daysTotal Age
⏱️
130.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
36.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay130.0 days stuck in "Ready for Release"
⏱️
Total Delay36.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
130.0d
Ready for Scheduling
17.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
21.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Lowered stabilization feet. Completed PM service.
🔍Technician Findings
Kiosk is operational,
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf