Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230806 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1666 — 9520 Buffalo Road, Palmetto FL, 34221

Dec 30, 2024 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (77 biz days late)
Active: 79 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 3, 2025
129 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Entered
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 23, 2025
13 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 28, 2025
3 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 79 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 28, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Oct 3 Ready for Release ⏸ Paused 129 —
Oct 3 → Oct 3 Assigned ▶ Running 0 63
Oct 3 → Oct 3 Scheduled ▶ Running 0 63
Oct 3 → Oct 3 Entered ▶ Running 0 63
Oct 3 → Oct 3 Assigned ▶ Running 0 63
Oct 3 → Oct 23 Scheduled ▶ Running 13 76
Oct 23 → Oct 23 Entered ▶ Running 0 76
Oct 23 → Oct 23 Ready for Scheduling ▶ Running 0 76
Oct 23 → Oct 23 Assigned ▶ Running 0 76
Oct 23 → Oct 28 Scheduled ▶ Running 3 79
Oct 28 → Oct 28 Tech On Site ▶ Running 0 79
Holding 193.2d (excluded)
Coordinators 17.6d
Field Work 0.7d
Billing 1.5d
✗ SLA Missed
Holding (excluded from total)
193.2 days
Coordinators
17.6 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 29, 2025 (63 days early)
📅
208.4 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
13.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
130.0d
Assigned
0.1d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 AJinerson - reassigning tech

10/3/25 RCook- Assigned to wrong technician. Reassigning to Rob Lewis.

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning, kiosk, and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230806
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 130.0 business days
👷
▶
2 Technician Assigned Oct 3, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 184d 21h
📅
▶
2 Dispatch Scheduled Oct 3, 10:19 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 28m
🆕
▶
3 Status: Entered Oct 3, 11:40 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Robert Lewis
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-29T17:30:00.000+0000
🚨 14.0 business days
🆕
▶
4 Status: Entered Oct 23, 5:06 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-28T17:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Rob Rivera Oct 28, 3:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
✔️
Status: Completed by Rob Rivera Oct 28, 4:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 42m
⏱️
2x Labor Added Oct 28, 8:59 PM
Type: Labor
Status: Open
Qty: 4, 1
🚗
▶
2 Travel Added Oct 28, 9:09 PM
Travel Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 5h 10m
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 3:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 44m
📨
▶
2 Status: Invoice Pending Oct 30, 2:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 2, 9:09 PM
Invoice Number: SM-245150

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 28, 1:00 PM
Created
Dec 30, 4:51 PM
Invoice #
SM-245150

Work Details (3)

Name Type Status Qty Amount Date
WL-02987350 Labor Open 4 $0.00 Oct 28, 8:59 PM
WL-02987351 Labor Open 1 $0.00 Oct 28, 8:59 PM
WL-02987355 Travel Open 218 $0.00 Oct 28, 9:09 PM

Details