📍 Publix 497 — 36301 East Lake Road, Palm Harbor FL, 34684
Dec 30, 2024 → Oct 1, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (68 biz days late)
Active: 70 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 21, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 4, 2025
10 business days (counted)
Running total: 24 of ? biz days used
39d
▶ Clock Running
Status: On Hold
Feb 4 → Apr 1, 2025
39 business days (counted)
Running total: 63 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 22, 2025
120 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 1, 2025
7 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 70 of ? biz days used
Created: Dec 30, 2024Completed: Oct 1, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Jan 21
Created
▶ Running
14
14
Jan 21 → Jan 21
Assigned
▶ Running
0
14
Jan 21 → Feb 4
Scheduled
▶ Running
10
24
Feb 4 → Apr 1
On Hold
▶ Running
39
63
Apr 1 → Sep 22
Ready for Release
⏸ Paused
120
—
Sep 22 → Sep 22
Assigned
▶ Running
0
63
Sep 22 → Oct 1
Scheduled
▶ Running
7
70
Oct 1 → Oct 1
Tech On Site
▶ Running
0
70
Holding175.0d (excluded)
Coordinators18.9d
Field Work0.1d
Billing1.3d
✗ SLA Missed
Holding(excluded from total)
175.0 days
Coordinators
18.9 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 1, 2025 (91 days early)
📅
190.3 daysTotal Age
⏱️
121.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
15.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay121.0 days stuck in "Ready for Release"
⏱️
Total Delay15.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
54.0d
Scheduled
18.8d / 2.0d SLA
Ready for Release
121.0d
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed Higi PM.
🔍Technician Findings
Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf