📍 Urban League of Greater Pittsburgh — 1 Library Place, Duquesne PA, 15110
Dec 30, 2024 → Oct 7, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (144 biz days late)
Active: 146 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Dec 30 → Jan 13, 2025
9 business days (counted)
Running total: 9 of ? biz days used
56d
▶ Clock Running
Status: Assigned
Jan 13 → Apr 3, 2025
56 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Entered
Apr 3 → Apr 3, 2025
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 3 → Apr 3, 2025
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 3 → Apr 3, 2025
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 3 → Apr 3, 2025
0 business days (counted)
Running total: 65 of ? biz days used
62d
▶ Clock Running
Status: Assigned
Apr 3 → Jul 2, 2025
62 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Entered
Jul 2 → Jul 2, 2025
0 business days (counted)
Running total: 127 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jul 2 → Sep 10, 2025
48 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 20, 2025
7 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Entered
Sep 20 → Sep 20, 2025
0 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 20 → Oct 1, 2025
8 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 7, 2025
4 business days (counted)
Running total: 146 of ? biz days used
Created: Dec 30, 2024Completed: Oct 7, 2025
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Jan 13
Created
▶ Running
9
9
Jan 13 → Apr 3
Assigned
▶ Running
56
65
Apr 3 → Apr 3
Entered
▶ Running
0
65
Apr 3 → Apr 3
On Hold
▶ Running
0
65
Apr 3 → Apr 3
Ready for Scheduling
▶ Running
0
65
Apr 3 → Apr 3
Reschedule
▶ Running
0
65
Apr 3 → Jul 2
Assigned
▶ Running
62
127
Jul 2 → Jul 2
Entered
▶ Running
0
127
Jul 2 → Sep 10
Ready for Release
⏸ Paused
48
—
Sep 10 → Sep 20
Assigned
▶ Running
7
134
Sep 20 → Sep 20
Entered
▶ Running
0
134
Sep 20 → Oct 1
Assigned
▶ Running
8
142
Oct 1 → Oct 7
Scheduled
▶ Running
4
146
Holding58.3d (excluded)
Coordinators138.8d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
58.3 days
Coordinators
138.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Oct 7, 2025 (85 days early)
📅
194.3 daysTotal Age
⏱️
61.8d in AssignedLongest Stage
🔄
11 transitionsStatus Changes
⚠️
135.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay61.8 days stuck in "Assigned"
⏱️
Total Delay135.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
9.3d
Assigned
134.1d / 0.5d SLA
Ready for Release
49.0d
Scheduled
4.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/1/2025 CRamen spoke with Winfred Craig at 412-227-4822 and scheduled for Monday 10/6/2025 between 12-2pm. Winfred is the contact. Tech to Ring doorbell for access. Facility is open till 5pm.
CONFIRMED
08/19/2025 LHill-spoke with Winfred Craig at 412-227-4822. He confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: Yes.
Certain day or time: anytime M-F 9:00 AM– 5:00 PM
Confirmed contact information is correct: yes
Unit is in a public area.
08/18/2025 LHill-LM at 412-227-4822 to confirm equipment & contact.
4/3 KHensley called site to see if there was any requirements needed for the tech to come on site. He said no there isn't. Best contact will be 412-227-4822
4/3 KHensley Andrea called me back and reported that they do have a HIGI on site. Provided me with 412-227-4822
4/3 KHensley called site to see if there was anything needed prior to the tech coming on site. Everly reported that they no longer have a blood pressure kiosk on site. Placed on hold.
🔧Work Performed
PM completed
🔍Technician Findings
unit working as intended
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station WI-FI
📋
Outbound to +14122274822
Completed Oct 1, 2025
10/1/2025 CRamen spoke with Winfred Craig at 412-227-4822 and scheduled for Monday 10/6/2025 between 12-2pm. Winfred is the contact. Tech to Ring doorbell for access. Facility is open till 5pm.
📋
Outbound to +14122274822
Completed Aug 19, 2025
08/19/2025 LHill-spoke with Winfred Craig at 412-227-4822 . He confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: Yes.
Certain day or time: anytime M-F 9:00 AM– 5:00 PM
Confirmed contact information is correct: yes
Unit is in a public area.
📋
Outbound to +14122274822
Completed Aug 18, 2025
08/18/2025 LHill-LM at 412-227-4822 to confirm equipment & contact.
📋
Outbound to +14122274822
Completed Apr 3, 2025
4/3 KHensley called site to see if there was any requirements needed for the tech to come on site. He said no there isn't. Best contact will be 412-227-4822
📋
Inbound from +14122274233
Completed Apr 3, 2025
4/3 KHensley Andrea called me back and reported that they do have a HIGI on site. Provided me with 412-227-4822
📋
Outbound to +14122274802
Completed Apr 3, 2025
4/3 KHensley called site to see if there was anything needed prior to the tech coming on site. Everly reported that they no longer have a blood pressure kiosk on site. Placed on hold.
Aug 19, 2025 12:57pm
@EDUARD DANEK Please add the following as a contact for this locatoin: Winfred Craig at 412-227-4822
📅
WO-01230959 - Preventive Maintenance - ZT2776-WIFI - Duquesne - Urban League of Greater Pittsburgh
Oct 6, 2025 2:30pm – 3:30pm
Work Order: WO-01230959
Account: HIGI LLC
Customer Case Number:
Location: Urban League of Greater Pittsburgh
Address: 1 Library Place, Duquesne, PA 15110
Manufacturer:
Model #: ZT2776-WIFI
Serial #: CSA-2014124435
Contact Name: Winfred Craig
Contact Phone: 412-227-4822
Contact Email:
Due Date: 12