Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230962 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans - Break Room — 3900 Wisconsin Avenue NW, Washington DC, 20016

Dec 30, 2024 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (69 biz days late)
Active: 71 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 5, 2025
87 business days (not counted)
▶ Clock Running
Status: Canceled
Aug 5 → Aug 6, 2025
1 business day (counted)
Running total: 64 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 26, 2025
14 business days (not counted)
▶ Clock Running
Status: Entered
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Canceled
Aug 26 → Aug 27, 2025
1 business day (counted)
Running total: 65 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 27 → Sep 10, 2025
9 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 18, 2025
5 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 18, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 5 Ready for Release ⏸ Paused 87 —
Aug 5 → Aug 6 Canceled ▶ Running 1 64
Aug 6 → Aug 26 Ready for Release ⏸ Paused 14 —
Aug 26 → Aug 26 Entered ▶ Running 0 64
Aug 26 → Aug 27 Canceled ▶ Running 1 65
Aug 27 → Sep 10 Ready for Release ⏸ Paused 9 —
Sep 10 → Sep 11 Assigned ▶ Running 1 66
Sep 11 → Sep 18 Scheduled ▶ Running 5 71
Sep 18 → Sep 18 Tech On Site ▶ Running 0 71
Holding 175.4d (excluded)
Coordinators 7.5d
Field Work 0.6d
Billing 0.6d
✗ SLA Missed
Holding (excluded from total)
175.4 days
Coordinators
7.5 days
Over SLA
Field Work
0.6 days
Billing
0.6 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 18, 2025 (104 days early)
📅
181.3 days Total Age
⏱️
88.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 88.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
112.1d
Canceled
3.8d
Assigned
1.5d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/26/25 lcoonrod cancelling PM and adding to repair case 00522098 8/4 KHardison, cancelling, combining with repair WO
🔧 Work Performed
9/18/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/18/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01230962
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 88.0 business days
🚫
Status: Canceled by Kimberly Hardison Aug 5, 1:59 PM
From: Ready for Release
To: Canceled
Duration in Previous: 126d 1h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Aug 6, 3:08 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 1h
🚨 15.0 business days
🆕
Status: Entered by Leona Coonrod Aug 26, 11:22 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 19d 20h, 0m
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Aug 27, 3:43 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 4h
🚨 10.0 business days
👷
▶
2 Technician Assigned Sep 10, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 14d 0h
🗓️
▶
2 Status: Scheduled Sep 11, 12:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-17T17:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Sep 11, 12:20 PM
Scheduled For: 2025-09-18T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 18, 1:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
✔️
Status: Completed by Praelow Cameron Sep 18, 2:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 45m
⏱️
▶
2 5x Labor Added Sep 18, 6:11 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 4h 3m
📄
Status: Ready to Bill by Timothy Amburgey Sep 19, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 56m
📨
Status: Invoice Pending by Timothy Amburgey Sep 19, 3:18 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5h 9m, 0m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:07 AM
Invoice Number: SM-241634

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 18, 1:00 PM
Created
Dec 30, 4:52 PM
Invoice #
SM-241634

Work Details (5)

Name Type Status Qty Amount Date
WL-02941371 Labor Open 0.5 $0.00 Sep 18, 6:11 PM
WL-02941372 Labor Open 1 $0.00 Sep 18, 6:11 PM
WL-02941373 Expenses Open 1 $0.00 Sep 18, 6:11 PM
WL-02941374 Expenses Open 1 $0.00 Sep 18, 6:11 PM
WL-02941375 Travel Open 6 $0.00 Sep 18, 6:11 PM

Details