Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230964 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #014 Hunt Valley 2 Corporate — 122 Shawan Road, Hunt Valley MD, 21030

Dec 30, 2024 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (118 biz days late)
Active: 120 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 2, 2025
1 business day (not counted)
▶ Clock Running
Status: Canceled
Apr 2 → Apr 14, 2025
8 business days (counted)
Running total: 71 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Apr 14 → Jul 17, 2025
65 business days (not counted)
44d
▶ Clock Running
Status: Assigned
Jul 17 → Sep 18, 2025
44 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 25, 2025
5 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 120 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 25, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 2 Ready for Release ⏸ Paused 1 —
Apr 2 → Apr 14 Canceled ▶ Running 8 71
Apr 14 → Jul 17 Ready for Release ⏸ Paused 65 —
Jul 17 → Sep 18 Assigned ▶ Running 44 115
Sep 18 → Sep 25 Scheduled ▶ Running 5 120
Sep 25 → Sep 25 Tech On Site ▶ Running 0 120
Holding 130.7d (excluded)
Coordinators 50.4d
Field Work 1.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
130.7 days
Coordinators
50.4 days
Over SLA
Field Work
1.0 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 25, 2025 (97 days early)
📅
186.3 days Total Age
⏱️
65.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
48.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 65.5 days stuck in "Ready for Release"
⏱️
Total Delay 48.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
67.5d
Canceled
8.4d
Assigned
44.5d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/2/2025jsells adding to repair wo WO-01262356
🔧 Work Performed
9/25/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/25/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01230964
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
⏳ 2.0 business days
🚫
Status: Canceled by Jessica Sells Apr 2, 4:54 PM
From: Ready for Release
To: Canceled
Duration in Previous: 1d 4h
⚠️ 8.9 business days
✅
Status: Ready for Release by Scott Berry Apr 14, 4:00 PM
From: Canceled
To: Ready for Release
Duration in Previous: 11d 23h
🚨 66.0 business days
👷
▶
2 Technician Assigned Jul 17, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 93d 23h
🚨 45.0 business days
📅
▶
2 Dispatch Scheduled Sep 18, 12:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 62d 20h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 25, 8:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
✔️
Status: Completed by Praelow Cameron Sep 25, 9:51 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 9m
⏱️
3x Labor Added Sep 25, 4:01 PM
Type: Labor, Travel
Status: Open
Qty: 1, 31
🏁
Status: Closed by Praelow Cameron Sep 25, 4:19 PM
From: Completed
To: Closed
Duration in Previous: 6h 28m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 10:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 19m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 11:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 26m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242219

Bottlenecks

Assigned
Duration: 44.5 business days (threshold: 4.0 business hours)
Exceeded by 44.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 25, 9:00 AM
Created
Dec 30, 4:52 PM
Invoice #
SM-242219

Work Details (3)

Name Type Status Qty Amount Date
WL-02949420 Labor Open 1 $0.00 Sep 25, 4:01 PM
WL-02949421 Labor Open 1 $0.00 Sep 25, 4:01 PM
WL-02949422 Travel Open 31 $0.00 Sep 25, 4:01 PM

Details