Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (76 biz days late)
Active: 78 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Sep 29, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jul 16, 2025
73 business days (not counted)
▶ Clock Running
Status: Canceled
Jul 16 → Jul 18, 2025
2 business days (counted)
Running total: 65 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jul 18 → Sep 4, 2025
33 business days (not counted)
▶ Clock Running
Status: Canceled
Sep 4 → Sep 15, 2025
7 business days (counted)
Running total: 72 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 15 → Sep 19, 2025
4 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 19 → Sep 23, 2025
2 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 23 → Sep 29, 2025
4 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 78 of ? biz days used
Created: Dec 30, 2024Completed: Sep 29, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Jul 16
Ready for Release
⏸ Paused
73
—
Jul 16 → Jul 18
Canceled
▶ Running
2
65
Jul 18 → Sep 4
Ready for Release
⏸ Paused
33
—
Sep 4 → Sep 15
Canceled
▶ Running
7
72
Sep 15 → Sep 19
Ready for Release
⏸ Paused
4
—
Sep 19 → Sep 23
Assigned
▶ Running
2
74
Sep 23 → Sep 29
Scheduled
▶ Running
4
78
Sep 29 → Sep 29
Tech On Site
▶ Running
0
78
Holding175.4d (excluded)
Coordinators7.4d
Field Work0.4d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
175.4 days
Coordinators
7.4 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 29, 2025 (93 days early)
📅
188.3 daysTotal Age
⏱️
74.0d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
5.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay74.0 days stuck in "Ready for Release"
⏱️
Total Delay5.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
112.1d
Canceled
10.0d
Assigned
2.4d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/23/25 1142 NFloyd - MUST CONFIRM WHERE THIS STATION IS LOCATION AND WHAT IS THE SN
MUST SCHEDULE WITH AN EMSAR TECH
MUST SCHEDULE with WO-01305770
9/15/25 KW reopened this work order. WO-1301041 is a different SN
9/4/2025 Sramen- Canceling this pm as it was combined on WO 1301041.
7/16/25 SReich - Adding to a follow up WO.MUST CONFIRM WHERE THIS STATION IS LOCATION AND WHAT IS THE SN
🔧Work Performed
9/29/25 PC- PM
SN- CSA-2014124478
Location- Breakroom
Kiosk ID 27416
Technician Findings upon arrival: Found unit fully functional. without access to internet.
Actions Taken/Work Performed: Completed Higi PM. Unit Wi-Fi adaptor was installed wrong. Install it to the PC. It was installed into the modem not PC. Not sure who worked on the unit before me.
Final Resolution: All function test pass.
🔍Technician Findings
9/29/25 PC- PM
SN- CSA-2014124478
Location- Breakroom
Technician Findings upon arrival: Found unit fully functional. without access to internet.
Actions Taken/Work Performed: Completed Higi PM. Unit Wi-Fi adaptor was installed wrong. Install it to the PC. It was installed into the modem not PC. Not sure who worked on the unit before me.
Final Resolution: All function test pass.
⚠️Problem Description
Please Perform a PM on this Kiosk (CSA-2014124478 in the employee breakroom) and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station WI-FI
Sep 23, 2025 11:46am
‼️ IMPORTANT - Please Note: This PM was cancelled and merged into a repair against the wrong component. That mis-association caused WO-01301041created from Jerry’s follow up to reflect the wrong kiosk at the site.
Please Also Note: We believe it is possible that the PC's on these two units are swapped and documentation for which unit is which is backwards.
To resolve cleanly, we’re proceeding with two aligned work orders and clear identifiers. (WO-01230966 and WO-01305770)
What we’re doing now
Scheduling one EMSAR tech (not WorkMarket) to handle both WOs in the same visit.Tech must contact L2 once on site and note the exact serial number and Higi/Merge ID and room/location in the Problem Description of each WO to prevent cross-kiosk confusion.Tech will verify on site by capturing a photo of each asset label and confirming serials in the notes.