Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (86 biz days late)
Active: 88 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
51d
▶ Clock Running
Status: Created
Dec 30 → Mar 14, 2025
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 14 → Mar 22, 2025
5 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 22 → Apr 1, 2025
7 business days (counted)
Running total: 63 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2025
95 business days (not counted)
23d
▶ Clock Running
Status: Assigned
Aug 15 → Sep 18, 2025
23 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 88 of ? biz days used
Created: Dec 30, 2024Completed: Sep 22, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Mar 14
Created
▶ Running
51
51
Mar 14 → Mar 22
Canceled
▶ Running
5
56
Mar 22 → Apr 1
On Hold
▶ Running
7
63
Apr 1 → Aug 15
Ready for Release
⏸ Paused
95
—
Aug 15 → Sep 18
Assigned
▶ Running
23
86
Sep 18 → Sep 22
Scheduled
▶ Running
2
88
Sep 22 → Sep 22
Tech On Site
▶ Running
0
88
Holding154.2d (excluded)
Coordinators26.7d
Field Work0.3d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
154.2 days
Coordinators
26.7 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 22, 2025 (100 days early)
📅
183.3 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
24.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay24.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
58.3d
Canceled
5.7d
Ready for Release
96.0d
Assigned
23.7d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/14/2025 jsells
cancel this PM and adding to repair WO-01255898
🔧Work Performed
9/22/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: All function test pass.
🔍Technician Findings
9/22/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: All function test pass.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf