Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230989 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Alaqsa Meat Market — 419 East Wyoming Avenue, Philadelphia PA, 19120

Dec 30, 2024 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (70 biz days late)
Active: 72 biz days
Paused: 123 biz days
🕐 Clock stopped: Tech Off Site (Oct 8, 2025)
51d
▶ Clock Running
Status: Created
Dec 30 → Mar 14, 2025
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Entered
Mar 14 → Mar 14, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 14 → Mar 26, 2025
8 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 26 → Apr 1, 2025
4 business days (counted)
Running total: 63 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 25, 2025
123 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 30, 2025
3 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 6, 2025
4 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Entered
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 8, 2025
2 business days (counted)
Running total: 72 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Oct 8, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Mar 14 Created ▶ Running 51 51
Mar 14 → Mar 14 Entered ▶ Running 0 51
Mar 14 → Mar 26 Canceled ▶ Running 8 59
Mar 26 → Apr 1 On Hold ▶ Running 4 63
Apr 1 → Sep 25 Ready for Release ⏸ Paused 123 —
Sep 25 → Sep 30 Assigned ▶ Running 3 66
Sep 30 → Oct 6 Scheduled ▶ Running 4 70
Oct 6 → Oct 6 Entered ▶ Running 0 70
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 70
Oct 6 → Oct 6 Assigned ▶ Running 0 70
Oct 6 → Oct 8 Scheduled ▶ Running 2 72
Holding 179.5d (excluded)
Coordinators 11.2d
Field Work 0.8d
Billing 1.8d
✗ SLA Missed
Holding (excluded from total)
179.5 days
Coordinators
11.2 days
Over SLA
Field Work
0.8 days
Billing
1.8 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 8, 2025 (84 days early)
📅
195.3 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
55.6d
Canceled
9.0d
Ready for Release
124.0d
Assigned
3.7d / 0.5d SLA
Scheduled
7.5d / 2.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
1.5d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.9.25 hshaw - missing mileage.

3/14/25 0914 lcoonrod cancelling PM an adding to repair case 00474213

🔧 Work Performed
completed Higi PM
🔍 Technician Findings
Upon arrival I found unit fully functional
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01230989
Type: Preventive Maintenance
Priority: PSM
🚨 51.9 business days
🆕
Status: Entered by Leona Coonrod Mar 14, 9:15 AM
From: On Hold, Entered
To: Entered, Canceled
Duration in Previous: 73d 15h, 0m
⚠️ 9.0 business days
⏸️
Status: On Hold by Scott Berry Mar 26, 5:35 PM
From: Canceled
To: On Hold
Duration in Previous: 12d 8h
⏳ 4.8 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 5d 18h
🚨 124.0 business days
👷
▶
2 Technician Assigned Sep 25, 3:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 177d 3h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Sep 30, 11:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-10T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 3, 11:00 AM
Scheduled For: 2025-10-10T19:00:00.000+0000, 2025-10-10T19:30:00.000+0000, 2025-10-10T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 6, 11:43 AM
Scheduled For: 2025-11-04T16:00:00.000+0000
🆕
▶
2 Status: Entered Oct 6, 3:12 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: a0h8Y00000JTBtpQAH, Maximilian Tucker
🗓️
▶
2 Status: Scheduled Oct 6, 3:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-08T15:00:00.000+0000
⏳ 3.0 business days
🚗
Status: Tech Off Site by Maximilian Tucker Oct 8, 1:30 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 1d 21h
✔️
Status: Completed by Maximilian Tucker Oct 8, 7:48 PM
From: Tech Off Site
To: Completed
Duration in Previous: 6h 17m
⏱️
3x Labor Added Oct 8, 7:53 PM
Type: Labor
Status: Open
Qty: 1, 0.66666666666667, 0.16666666666667
🏁
Status: Closed by Maximilian Tucker Oct 8, 7:59 PM
From: Completed
To: Closed
Duration in Previous: 10m
✏️
Status: WO Correction Needed by Hannah Shaw Oct 9, 1:04 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 5m
🚗
▶
2 2x Travel Added Oct 10, 1:14 AM
2x Travel Added → Status: Closed
🏁
Status: Closed by Maximilian Tucker
From: WO Correction Needed
To: Closed
Duration in Previous: 12h 10m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 9:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 55m
📨
Status: Invoice Pending by Hannah Shaw Oct 10, 11:19 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 8m, 0m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:16 PM
Invoice Number: SM-243354

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Oct 8, 11:00 AM
Created
Dec 30, 4:52 PM
Invoice #
SM-243354

Work Details (5)

Name Type Status Qty Amount Date
WL-02964140 Labor Open 1 $0.00 Oct 8, 7:53 PM
WL-02964141 Labor Open 0.66666666666667 $0.00 Oct 8, 7:53 PM
WL-02964142 Labor Open 0.16666666666667 $0.00 Oct 8, 7:53 PM
WL-02966111 Travel Open 14 $0.00 Oct 10, 1:14 AM
WL-02966112 Travel Open 14 $0.00 Oct 10, 1:14 AM

Details