📍 Westminster Village — 2025 E. Lincoln, Bloomington IL, 61701
Dec 30, 2024 → Sep 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (74 biz days late)
Active: 76 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 11, 2025
13 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 76 of ? biz days used
Created: Dec 30, 2024Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Aug 22
Ready for Release
⏸ Paused
100
—
Aug 22 → Aug 22
Assigned
▶ Running
0
63
Aug 22 → Sep 11
Scheduled
▶ Running
13
76
Sep 11 → Sep 11
Tech On Site
▶ Running
0
76
Holding164.2d (excluded)
Coordinators14.0d
Field Work0.2d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
164.2 days
Coordinators
14.0 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 11, 2025 (111 days early)
📅
176.3 daysTotal Age
⏱️
101.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
12.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay101.0 days stuck in "Ready for Release"
⏱️
Total Delay12.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
08/19/2025 LHill-spoke with Leah Rodriguez at 309-663-6474. She confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No
Certain day or time: anytime M-F 7:30 AM– 4:0 PM
Confirmed contact information is correct: yes
Unit is in public area. Located in The Wellness Center
08/19/2025 LHill rec'd call from Christy at 309-319-2539. She doesn't know anything about the kiosk. She transferred me to Leah Rodriguez in the Wellness Center. She didn't have a direct number for Leah. I had to leave her a voicemail.
08/18/2025 LHill-Called(309) 663-6474 to confirm equipment & contact. Got transferred 2 times. LM with Cindy.
08/18/2025 LHill-Called (309) 663-6474 to confirm equipment & contact. Disconnected. will try back.
🔧Work Performed
9/11/2025 M. Huffman. Completed the PM, field service report and obtained signature from Leah Rodriguez.
🔍Technician Findings
Kiosk does not show signs of customer damage.
Kiosk is fully operational. Yes
Was the kiosk unplugged on arrival? No
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station WI-FI
📋
Inbound from +13096636474
Completed Aug 19, 2025
08/19/2025 LHill-spoke with Leah Rodriguez at 309-663-6474 . She confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No
Certain day or time: anytime M-F 7:30 AM– 4:0 PM
Confirmed contact information is correct: yes
Unit is in public area. Located in The Wellness Center
📋
Inbound from +13093192539
Completed Aug 19, 2025
08/19/2025 LHill rec'd call from Christy at 309-319-2539. She doesn't know anything about the kiosk. She transferred me to Leah Rodriguez in the Wellness Center. She didn't have a direct number for Leah. I had to leave her a voicemail.
📋
Outbound to +13096636474
Completed Aug 18, 2025
08/18/2025 LHill-Called(309) 663-6474 to confirm equipment & contact. Got transferred 2 times. LM with Cindy.
📋
Outbound to +13096636474
Completed Aug 18, 2025
08/18/2025 LHill-Called (309) 663-6474 to confirm equipment & contact. Disconnected. will try back.
Aug 19, 2025 1:08pm
@EDUARD DANEK Please update contact for this location to Leah Rodriguez at 309-663-6474 .
Work Order: WO-01231005
Account: HIGI LLC
Customer Case Number:
Location: Westminster Village
Address: 2025 E. Lincoln, Bloomington, IL 61701
Manufacturer:
Model #: ZT2776-WIFI
Serial #: CSA-2016106082
Contact Name: Leah Rodriguez
Contact Phone: 309-663-6474
Contact Email:
Due Date: 12