📍 Giant Pharmacy 347 — 10480 Campus Way South, Largo MD, 20774
Dec 30, 2024 → Sep 29, 2025
✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (67 biz days late)
Active: 69 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Sep 29, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 19, 2025
119 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 19 → Sep 24, 2025
3 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 29, 2025
3 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Dec 30, 2024Completed: Sep 29, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 30 → Apr 1
Created
▶ Running
63
63
Apr 1 → Sep 19
Ready for Release
⏸ Paused
119
—
Sep 19 → Sep 24
Assigned
▶ Running
3
66
Sep 24 → Sep 29
Scheduled
▶ Running
3
69
Sep 29 → Sep 29
Tech On Site
▶ Running
0
69
Holding183.2d (excluded)
Coordinators7.4d
Field Work0.7d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
183.2 days
Coordinators
7.4 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Sep 30, 2025 (92 days early)
📅
188.3 daysTotal Age
⏱️
120.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
4.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay120.0 days stuck in "Ready for Release"
⏱️
Total Delay4.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
120.0d
Assigned
3.4d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/29/25 PC- PM
Technician Findings upon arrival: Found unit fully functional. without access to internet.
Actions Taken/Work Performed: Completed Higi PM. Unit will need new modem, not on unit.
Final Resolution: Follow up needed.
🔍Technician Findings
9/29/25 PC- PM
Technician Findings upon arrival: Found unit fully functional. without access to internet.
Actions Taken/Work Performed: Completed Higi PM. Unit will need new modem, not on unit.
Final Resolution: Follow up needed.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad