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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231022 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 2747 — 6200 Little River Turnpike, Alexandria VA, 22312

Dec 30, 2024 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (79 biz days late)
Active: 81 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2025
95 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 15 → Sep 2, 2025
11 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 11, 2025
7 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 81 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Aug 15 Ready for Release ⏸ Paused 95 —
Aug 15 → Sep 2 Assigned ▶ Running 11 74
Sep 2 → Sep 11 Scheduled ▶ Running 7 81
Sep 11 → Sep 11 Tech On Site ▶ Running 0 81
Holding 159.2d (excluded)
Coordinators 19.1d
Field Work 0.3d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
159.2 days
Coordinators
19.1 days
Over SLA
Field Work
0.3 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
176.3 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
96.0d
Assigned
11.8d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/11/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
🔍 Technician Findings
9/11/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: All function test pass.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231022
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 96.0 business days
👷
▶
2 Technician Assigned Aug 15, 1:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 136d 1h
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Sep 2, 5:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-11T15:00:00.000+0000
⚠️ 7.9 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 11, 11:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 18h
✔️
Status: Completed by Praelow Cameron Sep 11, 12:59 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 19m
⏱️
▶
2 3x Labor Added Sep 11, 2:00 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 1h 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 9:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 50m
📨
Status: Invoice Pending by Timothy Amburgey Sep 12, 10:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 48m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 4:42 PM
Invoice Number: SM-240835

Bottlenecks

Assigned
Duration: 11.8 business days (threshold: 4.0 business hours)
Exceeded by 11.3 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 11, 11:00 AM
Created
Dec 30, 4:52 PM
Invoice #
SM-240835

Work Details (3)

Name Type Status Qty Amount Date
WL-02932544 Labor Open 0.5 $0.00 Sep 11, 2:00 PM
WL-02932545 Labor Open 1 $0.00 Sep 11, 2:00 PM
WL-02932546 Travel Open 2 $0.00 Sep 11, 2:00 PM

Details