Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231135 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1263 — 5451 Bowman Road, Macon GA, 31210

Dec 30, 2024 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (74 biz days late)
Active: 76 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 22, 2025
120 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 8, 2025
12 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 76 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Sep 22 Ready for Release ⏸ Paused 120 —
Sep 22 → Sep 22 Assigned ▶ Running 0 63
Sep 22 → Oct 8 Scheduled ▶ Running 12 75
Oct 8 → Oct 9 Tech On Site ▶ Running 1 76
Holding 184.2d (excluded)
Coordinators 12.4d
Field Work 1.5d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
184.2 days
Coordinators
12.4 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 9, 2025 (83 days early)
📅
195.7 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
121.0d
Scheduled
12.4d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Moved NIBP to port 5 on PC Storm keypad working as expected Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online NIBP plugged into port 4
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231135
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 121.0 business days
👷
▶
3 Technician Assigned Sep 22, 4:45 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 174d 4h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-06T14:00:00.000+0000
⚠️ 7.9 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 1, 8:09 AM
Scheduled For: 2025-10-07T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 1, 5:08 PM
Scheduled For: 2025-10-08T14:00:00.000+0000
⚠️ 5.9 business days
🔧
Status: Tech On Site by Cynthia Deville Oct 8, 10:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 17h
⏱️
▶
2 4x Labor Added Oct 8, 11:50 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13h 35m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 9, 12:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 3m
📨
Status: Invoice Pending by Hannah Shaw Oct 9, 1:59 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 4m, 0m
⚠️ 8.0 business days
🧾
Invoice Created Oct 21, 8:43 AM
Invoice Number: SM-243265

Bottlenecks

Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Oct 8, 10:00 AM
Created
Dec 30, 4:52 PM
Invoice #
SM-243265

Work Details (4)

Name Type Status Qty Amount Date
WL-02964524 Labor Open 2 $0.00 Oct 8, 11:50 PM
WL-02964525 Labor Open 1 $0.00 Oct 8, 11:50 PM
WL-02964526 Expenses Open 1 $0.00 Oct 8, 11:50 PM
WL-02964527 Travel Open 90 $0.00 Oct 8, 11:50 PM

Details